Will Cooper
Canton
Summary
Accomplished Account Manager at Foundation Financial LLC, adept in CRM software and sales expertise, I've significantly enhanced client satisfaction and retention. My background in digital media and customer care, combined with strong organization and team management skills, has driven successful partnerships and innovative solutions, achieving notable improvements in service delivery and market engagement.
Offering strong foundation in communication and problem-solving, with readiness to learn and grow within customer care environment. Contributes ability to quickly grasp new concepts and adapt to changing situations, ensuring customer satisfaction and efficient service delivery. Ready to use and develop skills in active listening and conflict resolution in Customer Care Consultant role.
Overview
6
6
years of professional experience
Work History
Customer Care Consultant
Hear.com
06.2024 - 01.2025
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Negotiated favorable outcomes for both clients and the company in challenging circumstances or disputes.
Account Manager
Foundation Financial LLC
06.2023 - 06.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sports Director
Wlja Fm
08.2019 - 06.2023
- Reported on High School and Collegiate athletic events and programs to provide interesting sports stories.
- Established partnerships with local businesses to secure sponsorships and funding for athletic program coverage.
- Maximized exposure for athletic programs through strategic marketing initiatives such as social media campaigns.
- Organize and produce multiple live broadcasts through traditional radio, internet radio, and other streaming avenues.
Digital Media Director
Tri State Communications
07.2019 - 06.2023
- Streamlined audience targeting for personalized advertising with thorough market research and data analysis.
- Collaborated with cross-functional teams to create cohesive branding messages across all digital channels.
- Boosted website traffic by creating engaging content, optimizing SEO, and utilizing social media platforms effectively.
- Managed relationships with external partners, including agencies and vendors, ensuring successful collaboration on projects.
- Spearheaded social media strategy development, resulting in greater reach and higher levels of engagement from followers.
Education
Bachelor of Science - Applied Psycholohy
Southern New Hampshire University
Hooksett, NH10-2027
Skills
- Organization
- Sales expertise
- Social media
- Technical support
- Account management
- CRM software
- Team management
- Partnership development
- Video editing
- Multimedia production
- Podcast production
Timeline
Customer Care Consultant
Hear.com
06.2024 - 01.2025
Account Manager
Foundation Financial LLC
06.2023 - 06.2024
Sports Director
Wlja Fm
08.2019 - 06.2023
Digital Media Director
Tri State Communications
07.2019 - 06.2023
Bachelor of Science - Applied Psycholohy
Southern New Hampshire University
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