Will Jones
Columbus,GA
Summary
Highly skilled customer service professional looking to use the technical support skills I have gained to make a career change. My ability to learn new systems and work both independently and within a team setting would make me an excellent addition to your team.
Overview
17
17
years of professional experience
Work History
Customer Service Associate
BumpCancer LLC
Columbus, GA
12.2022 - Current
- Providing introductory information to new customers
- Determining quickest and most effective ways to answer client's or customer's questions
- Escalating queries and concerns
- Troubleshooting common issues with products or services
- Set up appointments for cancer patients and family members to see psychotherapist and or group sessions.
- Managed approximately 20 incoming calls, emails per day from customers.
Process Control Specialist
Columbus Water Works SCWRF
Columbus, GA
10.2021 - 10.2022
- Maintained general wastewater plant operations
- Used Microsoft office suite on multiple devices to track and record plant efficiency
- Conducted and tracked results from various wastewater tests
- Monitored various chemical levels and operated a variety of machinery to prevent excessive levels of harmful chemicals from being released into the river and from entering the plant
- Maintained optimal performance of machinery to ensure efficient plant operations
- Managed customer/vendor interactions
Painter
Chicago Painter District Council 14
Chicago, IL
06.2007 - 05.2021
- Worked primarily on commercial and industrial painting sites
- SSPC supervisor for the de-leading of industrial structures
- Acted as supervisor on multiple projects for different paint shops.
Education
Some College (No Degree) - Psychology
Loyola Marymount University
Los Angeles, CAHigh School Diploma -
Mount Carmal HS
Chicago, IL06.1994
Skills
- System Monitoring
- Windows, Linux, and Mac OS
- Remote work
- Microsoft Office Suite
- Asset protection
- Data Entry
- Technical Support
- Networks and Network Security
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
Certificates
Assets, Threats and Vulnerabilities
Linux and SQL
Networks and Network Security
Manage Security Risk
Foundations Of Cybersecurity
Technical Support Fundamentals
Detection and Response
Timeline
Customer Service Associate
BumpCancer LLC
12.2022 - Current
Process Control Specialist
Columbus Water Works SCWRF
10.2021 - 10.2022
Painter
Chicago Painter District Council 14
06.2007 - 05.2021
Some College (No Degree) - Psychology
Loyola Marymount University
High School Diploma -
Mount Carmal HS