Will Owens
Dallas
Summary
Personable and dedicated professional with solid foundation in customer relations and project coordination. Possesses understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.
Overview
1
1
year of professional experience
Work History
Account Manager
Gordian
01.2024 - Current
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.
- Managed a portfolio of accounts by providing timely support and guidance.
- Cultivated strong client relationships through proactive communication and problem-solving.
- Collaborated with cross-functional teams such as marketing, sales, operations and finance to meet customer needs.
- Organized meetings between clients and internal departments as needed.
- Provided training on products and services to clients in order to increase usage.
- Displayed adaptability in understanding the differences in processes with clients & contractors.
Project Manager
Stonehaven Roofing & Construction
08.2023 - 01.2024
- Traveled to customer sites to keep projects on schedule while maintaining high quality.
- Documented project requirements, processes, and procedures.
- Provided leadership during times of ambiguity or uncertainty while motivating the team.
- Monitored project performance metrics to ensure adherence to quality standards.
- Led meetings to detail project milestones, brainstorm ideas and determine appropriate techniques to manage tasks.
- Organized and led kickoff and status meetings to communicate project expectations prior to project execution.
- Identified potential risks and developed strategies for mitigating them.
Education
Bachelor of Science - Mechanical Engineering
Kennesaw State University
Kennesaw, GA07-2023
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Strategic planning
- Goal oriented
- Project management
- Trend forecasting
- Business development and planning
- Documentation and reporting
Timeline
Account Manager
Gordian
01.2024 - Current
Project Manager
Stonehaven Roofing & Construction
08.2023 - 01.2024
Bachelor of Science - Mechanical Engineering
Kennesaw State University
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