Willene Haugebrook
Douglas,Georgia
Summary
Dynamic professional with a proven track record at Wal-Mart Super Center, excelling in customer service management and team leadership. Skilled in recordkeeping and invoicing, I enhanced customer satisfaction by streamlining processes and resolving issues effectively. Committed to fostering collaboration and maintaining organized systems for optimal efficiency. I also have s Warehouse/Stockroom skills. Quality Control, Packaging & Labeling,Data Entry,Material Handling,Time Management,Problem Solving,Order Picking,Warehouse Organization.
Dedicated Accounting Clerk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
36
36
years of professional experience
Work History
Accounting Clerk
Coffee Correctional Facility
02.2024 - Current
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Customer Service Manager
Wal-Mart Supercenter
11.1989 - 05.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Kept accurate records to document customer service actions and discussions.
Education
Bachelor of Science - Business Administration And Management
Grand Canyon University
Phoenix, AZ06-2016
Skills
- Clerical support
- Recordkeeping
- File maintenance
- Invoicing
- General ledger entries
Timeline
Accounting Clerk
Coffee Correctional Facility
02.2024 - Current
Customer Service Manager
Wal-Mart Supercenter
11.1989 - 05.2022
Bachelor of Science - Business Administration And Management
Grand Canyon University
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