Summary
Overview
Work History
Education
Skills
References
Awards
Extracurricular Activities
RELEVANT COURSEWORK
Affiliations
Accomplishments
References
Timeline
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William Bennette Black IV

Martinez

Summary

Results-driven professional with expertise in efficiently resolving customer issues while maintaining a high level of civility. Demonstrated ability to analyze tasks closely, leading to increased productivity and enhanced customer satisfaction. Skilled in effective communication and negotiation, consistently achieving successful solutions. Committed to delivering superior support and meeting production targets, while implementing innovative strategies that drive loyalty and revenue growth.

Overview

16
16
years of professional experience

Work History

Project Manager

Removify Tree Services
Augusta
09.2024 - Current
  • Company Overview: Removify Tree Services in Augusta, GA, is a tree service specializing in removing, trimming, and maintaining trees in the CSRA.
  • Tasks involve educating clients about tree care needs, building, and maintaining relationships with clients to ensure repeat business.
  • Managing sales records, preparing quotes, scheduling jobs, and driving sales.
  • As the project manager, I supervise crews, ensuring that work is completed to standard.

Area Trauma Manager/ Technology Specialist

Team 1 LLC/Arthrex
Augusta
08.2017 - 07.2024
  • Ensured seamless operation in surgical environments to enhance patient treatment outcomes.
  • Completed monthly training and assessments through Arthrex Global University to continue learning innovation
  • Managed Arthrex AOS Trauma Line from 2021 to 2024, driving product awareness and adoption.
  • Presented innovative technologies and training sessions on new products to orthopedic surgeons and residents.
  • Completed training in sports medicine and foot and ankle procedures.
  • Collaborated with surgeons in operating rooms to optimize surgical workflows.
  • Delivered ongoing education on medical devices and implants for orthopedic surgeries.
  • Promoted advancements in orthopedic technology through effective training initiatives.

Sales Representative

GameReady Cold Therapy
Augusta
08.2017 - 12.2019
  • Conducted visits to orthopedic clinics to collect necessary documents for workers' compensation prescriptions.
  • Delivered and set up cold therapy units while demonstrating usage to patients.
  • Engaged daily with orthopedic surgeons to promote benefits of cold therapy systems.

Sales Trainee

Big Dog Stump and Tree
Martinez
01.2017 - 07.2017
  • Company Overview: Big Dog Stump and Tree is a commercial and residential tree removal servicing company that services Augusta and the surrounding areas.
  • Assist sales professionals in quoting and assessing tree removal services.
  • In field training with the tree removal crew to learn the completion and cleanup process.

Crew Leader

Springwood Nursery
Evans
01.2012 - 01.2017
  • Company Overview: Springwood Nursery is a maintenance and landscape construction business serving the CSRA for over 30 years.
  • Landscape commercial and residential properties.
  • Conducted regular equipment maintenance to ensure safe and effective operation.
  • Trained new hires on job duties, safety protocols, and company policies.

Installer

Augusta Sun Control
Augusta
01.2010 - 01.2012
  • Cleaned and prepared windows for professional tinting services.
  • Assisted in providing accurate quotes for client estimates.
  • Processed customer invoices after installation, accepting cash, credit, and check payments.
  • Maintained cleanliness of work areas upon completion of installations.

Education

Bachelor of Science - Business Management

The University of South Carolina Aiken
Aiken, South Carolina
12.2015

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Access), solid communication and organizational skills, strong in multitasking and efficiency, and able to lead groups well
  • Initial onsite sports medicine training: 5-day course at Arthrex HQ The purpose of this course was to train and teach representatives anatomy, new innovation, and how to use new technology to better surgeons experience
  • Arthrex Customer Engagement Program ECI Sales Training: Educate, Challenge, Inspire—two-day sales training presented by Mike Fisher on how to engage with different style customers
  • Teamwork skills: played baseball in college
  • Working at Arthrex for seven years in a team-based environment
  • Presentation skills: weekly presentations on sales strategies for new products, presenting to team leaders

References

References available upon request.

Awards

University of South Carolina Aiken, USC Aiken Athletic Scholarship for baseball

Extracurricular Activities

USC Aiken Baseball Team Competed at the DII level for 4 years Taught self-discipline and time management Learned valuable leadership and teamwork skills Participated in Special Needs camp raising money for children

RELEVANT COURSEWORK

  • Entrepreneurship
  • In this course our instructor had us create and build our own business from the ground up keeping up with all the necessary accounts (cash flow, accounts payable, expenses, etc.) to manage the business successfully.
  • Leadership & Management
  • This course was intended to build leadership skills through activities and situations that may occur in the workplace. The class was placed in groups to problem solve and discover different ways to settle situations.
  • International Business
  • This course was designed to broaden the students’ knowledge of global business and how culture can affect the way other countries do business.
  • Microsoft Office
  • A course on building skills in all areas of Microsoft (Word, Excel, PowerPoint, Access) by creating activities in workbooks to solve.

Affiliations

  • Hunting, fishing, farming, golfing

Accomplishments

  • Reached quota for 7 years at Arthrex

References

References available upon request.

Timeline

Project Manager

Removify Tree Services
09.2024 - Current

Area Trauma Manager/ Technology Specialist

Team 1 LLC/Arthrex
08.2017 - 07.2024

Sales Representative

GameReady Cold Therapy
08.2017 - 12.2019

Sales Trainee

Big Dog Stump and Tree
01.2017 - 07.2017

Crew Leader

Springwood Nursery
01.2012 - 01.2017

Installer

Augusta Sun Control
01.2010 - 01.2012

Bachelor of Science - Business Management

The University of South Carolina Aiken
William Bennette Black IV