William Carlson
Atlanta
Summary
Dynamic professional with a proven track record at Raising Cane's Restaurants, excelling in team leadership and employee training. Skilled in mentorship and food safety, I foster high-performing teams and enhance service quality. Committed to developing talent and maintaining operational excellence, ensuring a safe and efficient work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Trainer
Raising Cane's Restaurants
10.2024 - Current
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Established and maintained quality control standards.
- Provided coaching and mentoring to employees.
Head Lifeguard
Ams Pools
04.2022 - 10.2023
- Detailed safety rules and procedures regarding activities to customers and guests.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Education
BBA -
Georgia State University
Atlanta, GA05-2029
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA05-2025
Skills
- Team leadership and supervision
- Sales expertise
- Training documentation
- Mentorship
- Employee onboarding
- Opening and closing procedures
- Team building
- Problem-solving
- Equipment maintenance
- Cash handling
- Time management
- Food safety
- Workforce management
- Complaint resolution
- Decision-making
- Employee training
Certification
- New and current crew member Training - March 2024-current
- CPR certified- March 2022-current
Languages
English
Native or Bilingual
Timeline
Crew Trainer
Raising Cane's Restaurants
10.2024 - Current
Head Lifeguard
Ams Pools
04.2022 - 10.2023
BBA -
Georgia State University
High School Diploma -
Central Gwinnett High School