William Dotson
Chickamauga
Summary
Engaging sales associate and tour guide with a strong background in customer service and relationship building, developed at Lookout Mountain Flight Park and Ruby Falls. Skilled in time management and problem-solving, consistently enhancing guest satisfaction and engagement. A collaborative team player with excellent communication skills, dedicated to creating memorable experiences that drive repeat business.
Overview
3
3
years of professional experience
Work History
Sales Associate
Lookout Mountain Flight Park
01.2023 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Spoke with customers over the phone in regards to sales, scheduling, concerns, and any other questions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Tour Guide
Ruby Falls
06.2021 - 07.2022
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
- Enhanced visitor engagement by delivering captivating and informative tours of historical sites.
Education
No Degree - Biology
Midway University
Midway, KYNo Degree - Engineering
Dalton State College
Dalton, GABachelor of Science - Construction Management
University of Tennessee Chattanooga
Chattanooga04-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Relationship building
- Cash handling
- Verbal/written communication
- Client service
- Product sales
Timeline
Sales Associate
Lookout Mountain Flight Park
01.2023 - 08.2024
Tour Guide
Ruby Falls
06.2021 - 07.2022
No Degree - Biology
Midway University
No Degree - Engineering
Dalton State College
Bachelor of Science - Construction Management
University of Tennessee Chattanooga
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