William Ebert
Covington,GA
Summary
Accomplished General Manager at Critters Outdoor Pizza, adept in leadership and problem resolution, significantly enhancing customer satisfaction and sales. Expert in team oversight and staff training, with a proven track record in profit and loss management. Skilled in inventory control and interpersonal communication, consistently achieving and surpassing company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Critters Outdoor Pizza
08.2022 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Automotive Technician
Honda
08.2019 - 08.2021
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Kitchen Manager
Tinplate
03.2017 - 08.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Line Cook
Amici
04.2016 - 07.2018
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Grilled meats and seafood to customer specifications.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Education
High School Diploma -
Eastside Highschool
Covington, GA05-2020
Skills
- Sales
- Recipes and menu planning
- Inventory control
- Team oversight
- Leadership
- Problem resolution
- Profit and loss
- Staff training and development
- Exceptional interpersonal communication
Certification
ServSafe Certified
Languages
English
Timeline
General Manager
Critters Outdoor Pizza
08.2022 - 02.2025
Automotive Technician
Honda
08.2019 - 08.2021
Kitchen Manager
Tinplate
03.2017 - 08.2019
Line Cook
Amici
04.2016 - 07.2018
High School Diploma -
Eastside Highschool
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