William Huff
Roswell
Summary
Dynamic Area Growth Manager with PRIMO Brands, skilled in B2B sales and customer engagement. Proven track record of enhancing sales volume and fostering strategic partnerships. Proficient in Salesforce and data visualization, I excel in market analysis and team collaboration, driving innovative strategies that boost customer loyalty and satisfaction.
Overview
17
17
years of professional experience
Work History
Area Growth Manager
PRIMO Brands
Atlanta
05.2023 - Current
- Cultivated strong relationships with key B2B and B2C customers and partners.
- Enhanced sales volume through effective support for new and inactive customers.
- Resolved complaints related to sales and service, ensuring high customer satisfaction.
- Supported sales team members to drive growth and professional development.
- Led brainstorming sessions to generate innovative strategies for customer loyalty.
- Analyzed customer data to identify improvements in user experience and marketing campaigns.
- Tracked business performance metrics, including sales data and customer feedback.
- Collaborated with national account managers to secure strategic partnerships for growth.
Territory Sales Rep
PRIMO Brands
Atlanta
04.2022 - 05.2023
- Provide excellent service to assigned accounts; creates and maintains goodwill with all customers
- Sourcing and closing new accounts
- Develop all assigned accounts relative to sales volume, market share, product distribution, space allocation, and customer service
- Monitor competitive environment to understand and leverage sales opportunities
- Expanding Ready Refresh product portfolio within existing accounts
- Primary responsibility is to grow revenue by acquiring, Small Commercial, Independent DSD and Independent 5-gallon Retail
- Take inventory and places orders for future delivery to avoid out-of-stocks and reduction of out of-date product for Gate Petroleum and Racetracs
IT/Product Support Specialist
Corporate Payroll Services
Atlanta
12.2020 - 03.2022
- Facilitated timely communication with staff and customers within two hours.
- Assisted in training customers on product usage and features.
- Troubleshot software issues, escalating problems as needed.
- Ensured seamless implementation of business requirements into product features.
- Engaged with customers via phone and online to address inquiries and confirm appointments.
- Analyzed operational workflows, developing standards, policies, and procedures based on gathered insights.
- Collaborated with QA and development teams on new products and enhancements.
- Provided subject matter expertise for design and development of new products and features.
Sales Rep/Merchandiser
Brown Distributing
West Palm Beach
09.2018 - 06.2020
- High level of client/customer communication and updates
- Complete required paperwork in an accurate, legible, and timely manner
- Merchandise product sections and build displays to stimulate sales
- Grow sales volume, product distribution, space allocation, and customer service in assigned accounts
- Sell and execute promotions, solicit placement of equipment, and use point-of-purchase materials to stimulate sales
- Maintain and increase shelf facings, clean shelves, and rotate products
- Use handheld device to input/write orders
- Take inventory and place orders for future delivery, and sell
- Operate equipment for moving products (pushing/pulling of the U-Boat, hand trucks, pallet jacks, etc.)
Customer Service Agent
Delta Air Lines
Atlanta
06.2016 - 09.2018
- Greeting passengers and deliver a high level of customer communication and satisfaction
- Assist passengers with modifications or cancellations of their existing reservations
- Assist passengers with special needs
- Providing information regarding dates, prices, and availability of flights
- Issuing flight tickets and reservations
- Check-in passengers and their luggage for flights
- Announced flight delays or changes
Ramp Agent
Delta Air Lines
Atlanta
05.2009 - 06.2016
- Ensured on-time departures through direct communication with flight crew.
- Calculated weight information by tracking baggage and freight counts before departure.
- Coordinated with control tower to safely marshal aircraft to appropriate gates.
- Managed loading, unloading, and sorting of freight and baggage manually.
- Oversaw container loaders for efficient baggage loading on large aircraft.
- Performed routine servicing of aircraft bins to address sanitation concerns.
- Assisted in pushback and towing operations for aircraft.
- Operated deicing trucks and applied deicing fluids to aircraft.
Education
Associates - Cybersecurity
Gwinnett Technical College
Lawrenceville, Georgia12.2021
Bachelors - Criminal Justice
Georgia State University
Atlanta, Georgia05.2013
Skills
- Microsoft Office 365 and Google Workspace
- SalesForce and CRM management
- Power BI and data visualization
- HTML, CSS, and JavaScript
- Zoom, Teams, and Slack
- B2B sales and account management
- Customer engagement and relationship building
- Market analysis and performance tracking
- Sales forecasting and planning
- Lead generation and identification
- Team leadership and collaboration
Timeline
Area Growth Manager
PRIMO Brands
05.2023 - Current
Territory Sales Rep
PRIMO Brands
04.2022 - 05.2023
IT/Product Support Specialist
Corporate Payroll Services
12.2020 - 03.2022
Sales Rep/Merchandiser
Brown Distributing
09.2018 - 06.2020
Customer Service Agent
Delta Air Lines
06.2016 - 09.2018
Ramp Agent
Delta Air Lines
05.2009 - 06.2016
Associates - Cybersecurity
Gwinnett Technical College
Bachelors - Criminal Justice
Georgia State University