William Kato
Dallas
Summary
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
15
15
years of professional experience
Work History
Owner/Operator
TBB Exterminators LLC
09.2014 - 06.2024
- Managed daily operations to ensure optimal service delivery and customer satisfaction.
- Developed and implemented standard operating procedures to enhance workflow efficiency.
- Trained and mentored staff, fostering a collaborative work environment and skill development.
- Maintained inventory control systems, ensuring accurate tracking of stock levels and timely reordering.
- Oversaw financial management, including budgeting, forecasting, and expense control measures.
- Analyzed customer feedback to identify areas for improvement and implement effective solutions.
- Established vendor relationships to negotiate contracts and improve supply chain processes.
- Led marketing initiatives to increase brand awareness and drive customer engagement strategies.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Implemented sustainable practices, reducing environmental impact.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed routine maintenance on truck to keep in working order.
- Inspected load security and checked for damages.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Answered roadside assistance calls for tows and other vehicle support.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Pest Technician
Aabby
01.2009 - 09.2014
- Learned safety protocols and pest control techniques to ensure compliance with industry standards.
- Assisted in identifying pest problems and recommending appropriate treatment options for clients.
- Utilized equipment such as spray applicators and traps to execute pest management plans effectively.
- Documented service visits and treatments in company software, maintaining accurate records of interventions.
- Collaborated with senior technicians to enhance understanding of pest biology and behavior for effective solutions.
- Participated in ongoing training sessions to stay updated on pest control methods and technologies.
- Provided exceptional customer service by answering client inquiries and addressing concerns regarding treatments.
- Maintained cleanliness and organization of tools and equipment in compliance with safety regulations.
- Developed strong relationships with customers by establishing trust through transparent communication regarding treatment expectations and results achieved over time.
- Streamlined documentation processes, maintaining accurate records of treatments and services provided to clients.
- Improved company reputation by promptly addressing customer concerns and resolving issues effectively.
- Efficiently managed daily schedules by prioritizing tasks based on urgency and location proximity, optimizing time utilization during service calls.
- Reduced pest infestations by inspecting and identifying pests in various residential and commercial properties.
- Successfully eliminated bed bug infestations using heat treatments, chemical applications, and proper sanitation techniques.
- Increased client retention with exceptional customer service and follow-up appointments for ongoing pest management.
- Educated clients on the importance of regular pest control maintenance programs to prevent infestations from returning and causing further damage.
- Skilled in utilizing a variety of tools and equipment, including sprayers, dusters, and traps for effective pest control treatments.
- Evaluated new products in the field to determine their effectiveness against specific pests while ensuring minimal environmental impact from pesticide use practices.
- Assisted in training new technicians on company procedures, safety protocols, and best practices in pest management techniques.
- Ensured compliance with federal, state, and local regulations governing the application of pesticides in residential and commercial settings.
- Continuously updated knowledge on pest biology, behavior, and control measures through ongoing professional development opportunities.
- Informed clients about potential health risks associated with various pests while recommending appropriate preventative measures.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Drove to customer residences and places of business to inspect for pests.
- Inspected commercial and residential buildings and structures for pest issues.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Inspected equipment for proper functionality to effectively facilitate application.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
- Fostered excellent service leading to positive online reviews.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Performed routine maintenance on pest control equipment to manage wear and tear.
- Utilized computer software to manage customer information and service scheduling.
Education
High School Diploma -
Paulding County Highschool
Dallas, Ga.05-2006
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Sales negotiation
- Personnel management
- Operations oversight
- Negotiation
- Inventory management
- Client relationship management
Timeline
Owner/Operator
TBB Exterminators LLC
09.2014 - 06.2024
Pest Technician
Aabby
01.2009 - 09.2014
High School Diploma -
Paulding County Highschool