William Lundberg
West Point
Summary
Dynamic Store Manager with a proven track record at Country's BBQ, excelling in customer service and team leadership. Expert in training staff and implementing inventory management systems and achieving significant waste reduction. Committed to fostering positive customer relations and enhancing operational efficiency through effective problem-solving and multitasking skills.
Overview
6
6
years of professional experience
Work History
Store Manager
Country's BBQ
09.2021 - 11.2024
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Trained and mentored staff on best practices for customer service and food safety.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules, balancing labor costs with operational needs effectively.
- Conducted regular performance evaluations to support employee growth and development initiatives.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
Houseman Supervisor
Sonnenalp Resort of Vail
10.2020 - 09.2021
- Supervised daily operations of housekeeping staff to ensure cleanliness and maintenance standards met.
- Trained and mentored new housemen in operational procedures and safety protocols.
- Coordinated inventory management for cleaning supplies, ensuring availability for staff needs.
Local Sort Supervisor
UPS
10.2018 - 08.2020
- Supervised daily operations of local sort team, ensuring timely and accurate processing of packages.
- Trained and mentored new employees on sorting procedures and safety protocols.
- Implemented process improvements that enhanced workflow efficiency within sorting operations.
- Coordinated scheduling and workload distribution among team members to optimize productivity.
- Conducted regular performance evaluations, providing feedback to promote employee development.
- Monitored compliance with safety standards, reducing workplace incidents through proactive measures.
- Collaborated with management to develop strategic initiatives aimed at improving service quality.
Education
BBA - Business Administration
Georgia Southwestern State University
Americus, GA07-2025
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Staff supervision
- Delegating work
- Store opening and closing
Timeline
Store Manager
Country's BBQ
09.2021 - 11.2024
Houseman Supervisor
Sonnenalp Resort of Vail
10.2020 - 09.2021
Local Sort Supervisor
UPS
10.2018 - 08.2020
BBA - Business Administration
Georgia Southwestern State University
Eagle Scout in the Boy Scouts of America
Achieved rank of Eagle Scout in the Boy Scouts of America. This award requires leadership, communication skills, team building, and dedicated work ethic. These skills have been utilized in my life after the Boy Scouts, showing how these skills I learned at a young age have transcended into my everyday life as a young adult.
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