William Massey
Dawson
Summary
Proven team player and adept at cash handling, I enhanced customer satisfaction and streamlined operations at Doublegate Country Club. Leveraging strong communication skills and a proactive mindset, I contributed to significant improvements in golf shop efficiency and customer service, embodying adaptability and a commitment to excellence in retail and agricultural settings.
Offering friendly and organized approach, ready to learn and grow in golf shop environment. Brings strong ability to quickly grasp product knowledge and manage transactions efficiently. Ready to use and develop customer service and organizational skills in future endeavors.
Overview
3
3
years of professional experience
Work History
Golf Shop Attendant
Doublegate Country Club
05.2022 - 07.2024
- Assisted golf professionals with various tasks, including tournament preparation and execution.
- Collaborated with other team members to ensure smooth operation of the golf shop during peak times and special events.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Investigated and promptly resolved customer complaints and escalated unresolved issues to supervisor.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
- Adhered to company, club and department standards of operations, policies and procedures and contributed ideas for improvement.
- Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
- Provided expert knowledge on golf equipment, clothing, accessories, helping customers make informed purchasing decisions based on their specific needs or skill level.
- Improved efficiency of daily operations by managing the cash register, processing transactions, and reconciling end-of-day reports.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
- Resolved customer complaints with a solutions-oriented approach, ensuring satisfaction and maintaining a positive reputation for the golf shop.
Urban Agriculture Intern
Golden Triangle RC&D
05.2021 - 08.2021
- Expanded knowledge of integrated pest management strategies, supporting long-term crop protection initiatives.
- Assisted in the development of sustainable farming practices to promote environmental conservation.
- Conducted soil sampling and analysis to optimize nutrient management plans for various crops.
- Gained hands-on experience working with diverse crops through rotation-based learning opportunities.
- Increased crop yield by implementing innovative irrigation techniques and monitoring soil health.
- Strengthened understanding of agricultural laws and regulations through consistent collaboration with local authorities.
- Prepared land for planting crops to sow seeds for successful harvests.
Education
BBA - Business Administration
University of Georgia
Athens, GA05-2028
Skills
- Maintaining store appearance
- Proactive mindset
- Team player mentality
- Adaptability and resilience
- Cash handling proficiency
- POS system operation
- Gift card transactions
- Product display creation
Languages
Spanish
Limited Working
Timeline
Golf Shop Attendant
Doublegate Country Club
05.2022 - 07.2024
Urban Agriculture Intern
Golden Triangle RC&D
05.2021 - 08.2021
BBA - Business Administration
University of Georgia
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