WILLIAM REID
Atlanta
Summary
Dynamic professional with a strong background in customer service and communication. Proven ability to resolve issues promptly while maintaining accurate records and coordinating effectively between teams.
Overview
11
11
years of professional experience
Work History
Agent
RENUITE
COLLEGE
02.2022 - 12.2025
- Provided exceptional customer service to agents and clients daily.
- Assisted in processing agent inquiries and resolving issues promptly.
- Maintained accurate records in the agency management system efficiently.
- Coordinated communication between agents and internal departments effectively.
AGENT
American Airlines
College Park
03.2015 - 01.2022
- Loaded and unloaded baggage from aircraft and conveyor belts.
- Sorted baggage to ensure accurate handling and delivery.
- Inspected baggage for damage and reported issues promptly.
- Maintained a clean and organized work area at all times.
- Followed safety protocols to minimize risks during operations.
Education
Associate of Business Administration - BUSINESS
Atlanta Technical College
Atlanta, GA06-2015
High School Diploma -
J E BROWN HIGH SCHOOL
ATLANTA06-1981
Skills
- Data entry
- Communication coordination
- Baggage handling procedures
- Time management
- Attention to detail
- Process improvement
References
References available upon request.
Timeline
Agent
RENUITE
02.2022 - 12.2025
AGENT
American Airlines
03.2015 - 01.2022
Associate of Business Administration - BUSINESS
Atlanta Technical College
High School Diploma -
J E BROWN HIGH SCHOOL