William Silver
Atlanta
Summary
Computer Information Systems student with a focus on Cybersecurity, offering 4 years of experience across retail and hospitality sectors. Proficient in Python, Cybersecurity, and Social Media Marketing, with a proven track record in customer service and sales. Eager to leverage strong data entry and analytical skills in technology and business environments, fostering team success and innovation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Marriot International
Atlanta
02.2024 - Current
- Accurately entered and maintained customer records in computer and reservation systems.
- Delivered exceptional customer service by promptly responding to inquiries via phone and email.
- Processed room reservations and updates to ensure seamless guest accommodations.
- Welcomed guests at the front desk, facilitating check-ins with professionalism and a friendly demeanor.
Brand Ambassador/Sales Associate
The Coca-Cola Company
Atlanta
05.2022 - 01.2024
- Processed sales transactions efficiently using the point-of-sale system.
- Provided customer support via phone, addressing inquiries and resolving issues.
- Trained new employees on POS operations and sales floor procedures.
- Promoted products at events, engaging customers and tracking sales performance.
Internship Student
First Tee Of Atlanta
Atlanta
07.2020 - 08.2020
- Assisted with event planning, support, and execution of virtual and in-person engagements.
- Monitored operations and reviewed records and metrics to understand company performance.
Education
BBA - Computer Information Systems
Georgia State University
Atlanta, GA05-2027
High school diploma -
Westlake High School
Atlanta, GA05.2022
Skills
- Sales Management
- Premiere Pro
- Administrative skills
- Microsoft Office
- Fosse
- Data analysis
- Team collaboration
- Technical support
Affiliations
Business Model Canvas 08/2024 - 12/2024
Group Leader
- Develop a business model canvas demonstrating how aspects of businesses rely on each other for success within a group setting.
- Use critical thinking about business problems and demonstrate basic business disciplines such as accounting, finance, marketing, and management concepts.
InfluenceU 08/2024 - Present
Social Media Manager/ Creative Director
- Successfully launched a YouTube channel and Pinterest channel and grew both accounts by 15%
- Created and published weekly content for Instagram, YouTube, and Pinterest, gaining following and engagement by 10%
- Used Photoshop, Premiere Pro, Canvas, and Final Cut Pro to create content for all social media platforms
- Analyzed monthly social media statistics to improve engagement and impressions
Certification
https://drive.google.com/drive/folders/1UnUo64eP2MGC5mC7QhKk0liniNDYcs-C?usp=sharing
https://drive.google.com/drive/folders/13fElzvJLnYg8dpAibS9IKVQXy_4OQpa3?usp=sharing
Timeline
Front Desk Receptionist
Marriot International
02.2024 - Current
Brand Ambassador/Sales Associate
The Coca-Cola Company
05.2022 - 01.2024
Internship Student
First Tee Of Atlanta
07.2020 - 08.2020
BBA - Computer Information Systems
Georgia State University
High school diploma -
Westlake High School
Similar Profiles
Akiera SpearAkiera Spear
Loyalty Care Representative at Marriot InternationalLoyalty Care Representative at Marriot International
Shahnaz DastagirzadaShahnaz Dastagirzada
Banquet Food Server at Marriot InternationalBanquet Food Server at Marriot International
Camille McCallaCamille McCalla
Housekeeper at Marriot InternationalHousekeeper at Marriot International