William Smith
Grovetown
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Information Technology Specialist
60th Signal Battalion (OCO)
11.2022 - Current
- Recommend improvements in security systems and procedures.
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Monitored use of data files and regulated access to protect secure information.
- Monitored computer virus reports to determine when to update virus protection systems.
Coding and IT Intern
TheKYOGroup
01.2024 - 05.2024
- Collaborated with a team of developers to design and develop user-friendly web applications, resulting in improved user satisfaction.
- Assisted senior developers with complex coding tasks, improving overall project delivery timeframes.
- Participated in regular code reviews, ensuring adherence to best practices and company coding standards.
- Implemented scripts to enhance user experience.
- Contributed to the development of innovative solutions, enhancing overall product offerings.
Senior Network Administrator
USACISA-P, U.S. Army
10.2021 - 10.2022
- Established network specifications and analyzed workflow, access, information and security requirements.
- Implemented corrective plans of action for network availability and latency.
- Met financial requirements by submitting information for budgets and monitored expenses.
- Troubleshot network problems and escalated problems to vendor.
- Drafted training materials and organized training sessions for new employees.
Information Technology Specialists
US Army
10.2018 - 10.2021
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Designed and evaluated WAN and LAN connectivity technologies.
- Standardized job tasks and trained junior team members on industry best practices and standards.
Education
Bachelor of Cybersecurity And Info Assurance - Cybersecurity
Western Governors University
Salt Lake City, UT03.2027
Skills
- Mac Systems
- Customer Support Needs Assessment
- Service Schedule Coordination
- Data Connectivity
- Hardware and Software Repair
- User Support and Troubleshooting
- Troubleshooting Network Issues
- Resolving Problems and Incidents
- Remote Technical Support
- LAN and WAN Assessment
- Switches and Routers
- VoIP Installation
Certification
- [Security +], [CompTIA] - [Present]
- [Basic Leadership Course], [Wightman NCO Academy] - [Present]
- [Azure Fundamentals], [Microsoft] - [Present]
Additional Information
TS/SCI with poly
Timeline
Coding and IT Intern
TheKYOGroup
01.2024 - 05.2024
Senior Information Technology Specialist
60th Signal Battalion (OCO)
11.2022 - Current
Senior Network Administrator
USACISA-P, U.S. Army
10.2021 - 10.2022
Information Technology Specialists
US Army
10.2018 - 10.2021
Bachelor of Cybersecurity And Info Assurance - Cybersecurity
Western Governors University
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