Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

WIlliam Tedder

Jonesboro

Summary

  • Results-oriented professional with 11.5+ years of experience and a proven knowledge of client relations, client relationship management, and customer loyalty. Aiming to leverage my skills to successfully fill the General Manager role at your company

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

Buffalo Wild Wings
Marietta
09.2024 - Current

Rewrite the following text to improve clarity, flow, and readability while preserving the original meaning. Avoid jargon and make it suitable for a general audience: Oversaw daily operations to ensure efficient service and customer satisfaction. Managed staff training programs to enhance team performance and service quality. Developed and implemented strategies to improve operational efficiency and workflow. Coordinated inventory management processes to maintain stock levels and reduce waste. Facilitated communication between departments to streamline operations and enhance teamwork. Analyzed sales reports to identify trends and inform business decisions effectively. Ensured compliance with health and safety regulations across the establishment. Led promotional events to boost customer engagement and increase brand visibility. Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Resolved customer complaints quickly while maintaining high quality standards of service delivery. Trained employees on duties, policies and procedures. Created schedules and monitored payroll to remain within budget. Administered employee discipline through verbal and written warnings. Established and maintained effective communication with staff members to ensure efficient operations. Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Edit

Delete Move

Training General Manager

HOABRANDS
Jonesboro
06.2018 - Current
  • Guide incoming managers through the Manager in Training program to produce policy driven managers upon completion, Assist Regional Manager in troubleshooting Cost of Goods opportunities in multiple locations, Compile weekly schedules for two regions for Regional Manager, Significantly improved guest satisfaction to increase complaint ratio over $200,000.00, Provide leadership and manage all aspects of the business to reach maximum potential, Supervise assistants to develop skills to ensure success on every shift, Held managers and employees accountable using our human resources department and progressive discipline

General Manager

Willy's Mexicana Grill
Atlanta
06.2017 - 06.2018
  • Directed Managers and Team Members daily to ensure a results driven business, Develop weekly action plans for food cost, labor, and controllable line to execute maximum profitability, Execute mulitple catering orders weekly accumulating over $500,00.00 in annual revenue, Conducted weekly and monthly leadership meetings to ensure perfect communication of management staff, Used a progressive discipline system and held employees accountable to policies, Implemented a rotating area of responsibility system to optimize managers utility

Heart of House Manager

HOABRANDS
Jonesboro
06.2017 - 06.2018
  • Provided leadership and direction to all employees to ensure efficient and safe shifts, Assisted General Manager in implementing action plans to ensure a profitable P&L weekly, Calculated weekly Heart of House schedule to meet weekly labor goals, Maintained a food cost that exceeded budget requirements, Trained, continued training, and coached Heart of House team members to produce efficient and policy driven staff members, Developed weekly cleaning list to ensure a clean kitchen that met all company and government guidelines.

Heart of House Manager

Logan's Roadhouse
Douglasville
03.2011 - 10.2016
  • Daily basis, Generated weekly Heart of House schedule to exceed labor budget, Produced weekly communication board and pre-meal twice a day, Kept a sub 1.5% food cost variance to exceed company standards, Generate an accurate weekly forecast to ensure an accurate weekly labor percentage, conducted quarterly team member meetings and lead on manager meeting monthly, Worked directly with team members to ensure all company and government health and safety guidelines were met.

Education

Associates Culinary Science -

Le Cordon Bleu College of Culinary Arts
Tucker
06.2002

Skills

  • Training Methods
  • Strategic Thinker
  • New Employee Training
  • Hiring and Onboarding
  • Performance Evaluation and Monitoring
  • Quality Assurance
  • Originality and Creativity
  • Decision Making
  • Finance and Accounting Oversight
  • Operations Oversight
  • Customer Service Management
  • Staff Development
  • Financial Statement Review
  • Employee Motivation
  • Staff Scheduling
  • Assignment Delegation
  • Management Team Building
  • Revenue Forecasting
  • Budget Control
  • Training Management
  • Process Improvements
  • Records Organization and Management
  • Sales Promotion
  • Business Leadership
  • Focus and Follow-Through
  • Problem Anticipation and Resolution
  • Cost Reduction
  • Recruitment and Hiring
  • Sales Tracking
  • Goal Setting
  • Department Oversight

Certification

  • ServSafe Alcohol Certification
  • ServSafe Manager Food Handler Certification

References

References available upon request

Timeline

General Manager

Buffalo Wild Wings
09.2024 - Current

Training General Manager

HOABRANDS
06.2018 - Current

General Manager

Willy's Mexicana Grill
06.2017 - 06.2018

Heart of House Manager

HOABRANDS
06.2017 - 06.2018

Heart of House Manager

Logan's Roadhouse
03.2011 - 10.2016

Associates Culinary Science -

Le Cordon Bleu College of Culinary Arts
WIlliam Tedder