Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Thomas King

Milledgeville

Summary

Dynamic Client Success Manager at Thryv with a proven track record in customer relationship management and strategic planning. Expert in onboarding and retention, I foster long-term client partnerships while driving business growth. Adept at problem-solving and team leadership, I leverage data analysis to enhance service delivery and exceed client expectations.

Overview

11
11
years of professional experience

Work History

Client Success Manager

Thryv
Dallas
04.2021 - Current
  • Guided clients through onboarding processes to ensure smooth transitions and satisfaction.
  • Collaborated with cross-functional teams to resolve client issues efficiently and effectively.
  • Conducted training sessions for clients on product features and best practices.
  • Facilitated quarterly business reviews to assess client needs and service performance.
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Coached team members on how best to interact with clients in order to exceed expectations.
  • Worked in tandem with clients to cultivate and implement strategic processes, offering vital tools to promote success.
  • Organized educational webinars and workshops designed to maximize customer engagement.
  • Resolved issues concerning software and hardware for clients.
  • Generated monthly performance reviews highlighting successes, challenges, and action items.
  • Connected with account representatives to assess requirements and promote offerings.
  • Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
  • Aligned with teams in other departments to create offering meeting needs of lucrative clients.
  • Demonstrated and explained product features and benefits to overcome customer objectives.
  • Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
  • Managed and maintained a portfolio of key accounts, fostering long-term relationships.
  • Analyzed customer data to identify trends and inform business decisions.

Data Acquisition Analyst

Costar Group
Atlanta
01.2017 - 01.2019
  • Worked in sales type capacity where I sold the Apartments.com brand to onboard data
  • Responsible for adding at least 100 real estate listings a month
  • Trained sales team in person and via video conference
  • Organized weekly team meetings
  • Operated as a liaison between clients and sales team
  • Presented to MLS staff and boards around the country
  • 60+ cold calls per day

Research Associate

Costar Group
Atlanta
01.2015 - 01.2017
  • Researched the Louisiana market
  • Spoke with real estate agents and appraisers daily
  • Was responsible for the SEC leads in Louisiana market
  • Wrote Sale Comparable Reports
  • Researched real estate appraisals
  • Assisted on Quarterly Market Reports
  • 60+ cold calls per day
  • 20+ emails per day
  • Worked on real estate pipeline team
  • Team Leader
  • Trained Staff on how to use company software
  • Worked with Microsoft Office software

Education

Bachelor’s Degree -

Georgia Southern University
Statesboro, GA
12.2014

Skills

  • Client onboarding
  • Customer retention
  • Customer relationship management
  • Strategic planning
  • Team leadership
  • Problem solving
  • Time management
  • Marketing tools
  • Business growth management
  • Upselling strategies

Timeline

Client Success Manager

Thryv
04.2021 - Current

Data Acquisition Analyst

Costar Group
01.2017 - 01.2019

Research Associate

Costar Group
01.2015 - 01.2017

Bachelor’s Degree -

Georgia Southern University

Similar Profiles

CREATE PROFILE
William Thomas King