William Thomas King
Milledgeville
Summary
Dynamic Client Success Manager at Thryv with a proven track record in customer relationship management and strategic planning. Expert in onboarding and retention, I foster long-term client partnerships while driving business growth. Adept at problem-solving and team leadership, I leverage data analysis to enhance service delivery and exceed client expectations.
Overview
11
11
years of professional experience
Work History
Client Success Manager
Thryv
Dallas
04.2021 - Current
- Guided clients through onboarding processes to ensure smooth transitions and satisfaction.
- Collaborated with cross-functional teams to resolve client issues efficiently and effectively.
- Conducted training sessions for clients on product features and best practices.
- Facilitated quarterly business reviews to assess client needs and service performance.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Coached team members on how best to interact with clients in order to exceed expectations.
- Worked in tandem with clients to cultivate and implement strategic processes, offering vital tools to promote success.
- Organized educational webinars and workshops designed to maximize customer engagement.
- Resolved issues concerning software and hardware for clients.
- Generated monthly performance reviews highlighting successes, challenges, and action items.
- Connected with account representatives to assess requirements and promote offerings.
- Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
- Aligned with teams in other departments to create offering meeting needs of lucrative clients.
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Managed and maintained a portfolio of key accounts, fostering long-term relationships.
- Analyzed customer data to identify trends and inform business decisions.
Data Acquisition Analyst
Costar Group
Atlanta
01.2017 - 01.2019
- Worked in sales type capacity where I sold the Apartments.com brand to onboard data
- Responsible for adding at least 100 real estate listings a month
- Trained sales team in person and via video conference
- Organized weekly team meetings
- Operated as a liaison between clients and sales team
- Presented to MLS staff and boards around the country
- 60+ cold calls per day
Research Associate
Costar Group
Atlanta
01.2015 - 01.2017
- Researched the Louisiana market
- Spoke with real estate agents and appraisers daily
- Was responsible for the SEC leads in Louisiana market
- Wrote Sale Comparable Reports
- Researched real estate appraisals
- Assisted on Quarterly Market Reports
- 60+ cold calls per day
- 20+ emails per day
- Worked on real estate pipeline team
- Team Leader
- Trained Staff on how to use company software
- Worked with Microsoft Office software
Education
Bachelor’s Degree -
Georgia Southern University
Statesboro, GA12.2014
Skills
- Client onboarding
- Customer retention
- Customer relationship management
- Strategic planning
- Team leadership
- Problem solving
- Time management
- Marketing tools
- Business growth management
- Upselling strategies
Timeline
Client Success Manager
Thryv
04.2021 - Current
Data Acquisition Analyst
Costar Group
01.2017 - 01.2019
Research Associate
Costar Group
01.2015 - 01.2017
Bachelor’s Degree -
Georgia Southern University