William Vann

-Hired and trained a high-performing team at Atlanta Cycling, driving operations that consistently exceeded $200 in sales per hour.

-Led team to exceed market-average gross profit by 25% through effective sales and operational management.

-Maintained best-in-class NPS score of 95%, ensuring exceptional customer satisfaction and loyalty

-Led team to achieve 4.9/5 star rating on 1,000+ Google reviews, maintaining exceptional customer satisfaction and engagement.

-Led inventory management initiatives, increasing turns to 4.4 and enhancing operational efficiency..

• Consistently exceeded Ford dealer market averages in customer satisfaction, achieving a 4.8/5 star rating by delivering transparent, high-quality service experiences.
• Increased gross profit sales by 40% during tenure through consultative customer advising and effective upselling of service packages.
• Responsible for managing and coordinating more than 200 Lemon Law Buyback vehicles from Ford Motor Company, ensuring compliance, smooth processing, and timely resolution.

-Doubled personal sales over three years at Groove Ford, achieving $120K+ gross profit in a single month through strategic customer engagement and consultative selling

-Maintained an average 4.8/5 star rating at Groove Ford, including 12 consecutive months of 5-star reviews in 2019, demonstrating consistent customer excellence.

-Oversaw and coordinated 300+ monthly work orders, optimizing workflow and maintaining high operational efficiency.

-Gained hands-on experience managing a dealership generating over $20 million in annual revenue, developing skills in operations, sales, and financial oversight.

-Undertook full dealership training across sales, finance, and service, building cross-functional expertise and operational proficiency

-Grew service department absorption rate to 90%, enhancing operational efficiency and contribution to dealership profitability.

-Led hiring and retention initiatives, growing the service team from 4 to 8 employees and building a stable, high-performing team in a challenging market.

-Contributed to a high-performing sales team, consistently averaging 15+ monthly vehicle sales per person and reaching 20+ in peak months.

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-Trained in life insurance and estate planning at MassMutual; recognized as a top-performing agent in 2014 for reaching more than $100,000 in annual premiums.

-Generated new business by prospecting and engaging 30+ high-net-worth clients monthly, expanding the client pipeline and driving sales

-Leveraged life insurance to protect clients’ families and assets while optimizing tax strategies, driving strong financial outcomes and client satisfaction