Summary
Overview
Work History
Education
Skills
Military Service
Certification
References
Timeline
Generic

William Watson

Sugar Hill

Summary

Detail-oriented and strategic professional with experience leading cross-functional projects and operations across construction, IT, and customer service sectors. Skilled in project lifecycle management, data analysis, process optimization, and delivering results on time and within scope. Adept at coordinating teams, tracking deliverables, and driving efficiency through effective communication and analytical insights.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Project Coordinator

Wofford Earthworks
12.2024 - Current
  • Delivered multiple awarded projects worth $2M+, leading cost estimation, resource planning, and execution to ensure on-time, on-budget completion.
  • Developed and maintained an Excel-based project tracker to streamline communications and monitor awarded project progress, improving visibility and accountability across teams.
  • Conducted on-site project assessments to identify risks, ensure regulatory compliance, and inform proactive mitigation strategies, supporting successful project execution.
  • Assisted in procurement of materials and supplies for ongoing projects.
  • Monitored project budgets and ensured compliance with financial guidelines.
  • Collaborated with field teams to resolve on-site issues efficiently.

Operations Manager

Lit Fit
09.2021 - 12.2024
  • Led business operations, overseeing client services, budgeting, and scheduling for multiple concurrent programs.
  • Automated communication workflows through CRM implementation, increasing operational efficiency.
  • Developed and implemented marketing strategies that contributed to a 30% increase in sales.
  • Managed QuickBooks accounting for project-related expenses, vendor payments, and revenue tracking.
  • Coordinated personal training sessions and events, managing timelines and resource allocation effectively.

Call Center Supervisor

Maximus
06.2021 - 08.2022
  • Directed a team of 27 supervisors and over 700 agents, aligning staffing plans with project goals and performance metrics.
  • Leveraged Excel to track project KPIs, analyze performance trends, and produce actionable reports to enhance process efficiency and project outcomes.
  • Implemented workforce scheduling strategies for high-volume projects, optimizing resource allocation to improve efficiency and meet client deadlines.
  • Tracked project schedules and workforce availability using Workday, ensuring timeline adherence, SLA compliance, and minimal downtime.

IT Help Desk Supervisor

Auditmacs
08.2018 - 06.2021
  • Supervised daily operations of help desk team at leading cloud communications firm.
  • Collaborated with IT and business teams to document SOPs and streamline service request workflows.
  • Analyzed ticketing trends using ServiceNow and Jira to improve IT project delivery and reduce response times.
  • Provided guidance and support to team members in troubleshooting complex problems.
  • Maintained records, logs, and lifecycle documentation of work requests.
  • Built and maintained successful relationships with service providers, vendors, dealers, and consumers.

Sales Advisor

DriveTime
08.2016 - 07.2018
  • Assisted customers in selecting vehicles that fit their needs.
  • Supported sales and promotional project initiatives, boosting car sales by 15% in the first quarter.
  • Performed market research to optimize inventory decisions and product placement strategies.
  • Collaborated with finance team to provide accurate payment options.
  • Managed customer inquiries through phone and in-person interactions.

Administrative Specialist

U.S. Marine Corps
10.2012 - 06.2016
  • Managed over 40,000 physical and digital personnel records, ensuring accuracy, and reducing document retrieval time by 30%.
  • Oversaw inventory management of office supplies and equipment usage.
  • Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
  • Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
  • Oversaw correspondence and service approvals for the eastern recruiting region of the United States.

Education

MBA - Human Resource Management

University of Arizona Global Campus
08-2026

BBA - Business Administration

University of Arizona Global Campus
06.2024

Skills

  • Project management
  • Data analysis
  • Customer relationship management
  • Team collaboration
  • Conflict resolution
  • Budget monitoring
  • Microsoft Excel
  • Regulatory compliance
  • Communication skills
  • Presentation creation and delivery
  • Spreadsheet tracking
  • Multi-operations management
  • Resource management

Military Service

United States Marine Corps, 2012 - 2016, Administrative Specialist, E5/Sergeant, Developed exceptional organizational and leadership skills in high-pressure environments, directly transferable to corporate operations.

Certification

  • Project Management Professional (PMP) – In Progress, Expected Completion: [October 2025]

References

References available upon request.

Timeline

Project Coordinator

Wofford Earthworks
12.2024 - Current

Operations Manager

Lit Fit
09.2021 - 12.2024

Call Center Supervisor

Maximus
06.2021 - 08.2022

IT Help Desk Supervisor

Auditmacs
08.2018 - 06.2021

Sales Advisor

DriveTime
08.2016 - 07.2018

Administrative Specialist

U.S. Marine Corps
10.2012 - 06.2016

MBA - Human Resource Management

University of Arizona Global Campus

BBA - Business Administration

University of Arizona Global Campus

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William Watson