Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Wilhelm

Lincolnton

Summary

Dynamic Fire Alarm Manager with a proven track record at United Fire Sprinkler Services, excelling in project management and team leadership. Enhanced client satisfaction through tailored solutions and streamlined operations, achieving significant cost efficiencies. Skilled in relationship building and compliance, with a commitment to safety and training excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Fire Alarm Manager

United FIre Sprinkler Services
08.2024 - Current
  • Led project teams to ensure timely completion of fire sprinkler installations and system upgrades.
  • Oversaw budgeting and resource allocation for multiple concurrent projects, enhancing cost efficiency.
  • Developed training programs for staff on safety protocols and industry standards, improving compliance rates.
  • Streamlined operational processes, resulting in reduced project turnaround times and increased client satisfaction.
  • Managed client relationships to assess needs and provide tailored fire protection solutions, driving repeat business.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Lead Technician

Key Fire and Security
03.2024 - 08.2024
  • Led installation and maintenance of fire alarm systems, ensuring compliance with safety regulations.
  • Managed team workflows to optimize efficiency in system diagnostics and repairs.
  • Trained junior technicians on best practices for equipment handling and emergency protocols.
  • Developed standard operating procedures to improve response times during service calls.

Owner/Operator

Smart Alarm LLC
03.2018 - 03.2024
  • Developed operational workflows to enhance efficiency and streamline daily processes.
  • Implemented cost-saving measures to optimize budget management without compromising quality.
  • Analyzed sales data to identify trends and adapt strategies for improved performance.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.

Sales Associate

Belair Building Supply
05.2015 - 07.2018
  • Provided exceptional customer service by assisting clients with product selection and inquiries.
  • Managed inventory levels, ensuring accurate stock counts and timely restocking of merchandise.
  • Collaborated with team members to streamline sales processes and improve store efficiency.
  • Conducted product demonstrations, enhancing customer understanding and driving sales conversions.

Education

Lincoln County High School
Lincolnton, GA

Skills

  • Customer service
  • Team leadership
  • Prioritization and scheduling
  • Decision-making
  • Relationship building
  • Project management

Certification

  • Certified Alarm Technician Level 1(c8fb4046) Training - No Expiration

Timeline

Fire Alarm Manager

United FIre Sprinkler Services
08.2024 - Current

Lead Technician

Key Fire and Security
03.2024 - 08.2024

Owner/Operator

Smart Alarm LLC
03.2018 - 03.2024

Sales Associate

Belair Building Supply
05.2015 - 07.2018

Lincoln County High School

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William Wilhelm