Seasoned expert in crisis intervention and patient care, delivering solutions through strategic problem-solving and collaborative teamwork. Proven track record in enhancing patient safety and well-being through effective communication.
Overview
36
36
years of professional experience
Work History
Certified Nursing Assistant
Remain At Home
Augusta
11.2016 - 01.2022
Provided personal care and assistance to clients with daily living activities.
Monitored patients' vital signs and reported changes to nursing staff.
Assisted with mobility, ensuring safety during transfers and ambulation.
Maintained accurate patient records and documentation in compliance with regulations.
Educated clients and families on health management and wellness strategies.
Supported emotional well-being through compassionate communication and active listening.
Assisted patients with activities of daily living such as bathing, grooming, and dressing.
Crisis Intervention Specialist
Behavioral Health Link
Augusta
10.2007 - 11.2013
Conducted crisis assessments to identify client needs and determine intervention strategies.
Collaborated with multidisciplinary teams to develop and implement treatment plans.
Provided emotional support to clients during acute mental health crises and emergencies.
Facilitated communication between clients, families, and healthcare providers for effective care coordination.
Documented client interactions and interventions in compliance with organizational policies.
Utilized de-escalation techniques to manage high-stress situations effectively with clients.
Advised caregivers on strategies for managing challenging behaviors exhibited by those under their care.
Assisted families in understanding the impact that mental illness can have on an individual's well-being.
Psychiatric Technician
Piedmont Athens Regional Medical Center
Athens
11.1989 - 11.1999
Monitored patient behavior and mental health status daily.
Assisted in implementing individualized treatment plans for patients.
Supported therapists during group and individual therapy sessions.
Provided crisis intervention and de-escalation techniques as needed.
Recorded patient observations and reported changes to nursing staff.
Ensured a safe and therapeutic environment for all patients.
Participated in team meetings to discuss patient care strategies.
Security Officer
Piedmont Athens Regional Medical Center
Athens
10.1987 - 10.1989
Monitored premises to ensure safety and security of staff and patients.
Conducted routine patrols to identify potential hazards or security breaches.
Assisted in emergency response activities during critical incidents.
Communicated effectively with healthcare personnel regarding security concerns.
Documented incidents and prepared reports for management review.
Provided excellent customer service to patients, visitors, and staff members.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Verified photo IDs and tickets to allow guests passage.
Security Officer
Signorelli Security
Nashville
05.1986 - 06.1987
Monitored premises to ensure safety and security of staff and patients.
Conducted routine patrols to identify potential hazards or security breaches.
Documented incidents and prepared reports for management review.
Maintained accurate logs of all security related activities.
Secured personnel and premises by inspecting buildings and patrolling property.
Verified photo IDs and tickets to allow guests passage.
Addressed problems quickly and reported clear information while working under minimal supervision.
Completed incident reports to record security or loss prevention incidents.
Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Security Officer
Wackenhut Security
Nashville
11.1985 - 05.1986
Monitored premises to ensure safety and security of staff and patients.
Conducted routine patrols to identify potential hazards or security breaches.
Enforced facility policies and procedures to maintain a safe environment.
Documented incidents and prepared reports for management review.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Addressed problems quickly and reported clear information while working under minimal supervision.
Education
Master of Arts - Social Work
University of Georgia
GA
06-1998
Skills
Safety protocols and procedures
Team collaboration
Problem solving
Reliable transportation
Calm demeanor under pressure
Valid state driver's license
Basic life support certification
Privacy maintenance
Affiliations
Collecting vinyl records
Dog Rescue
reading books on music and muscians
Accomplishments
Earned a whiskey decanter and crystal glasses for ten years at Piedmont Athens Regional Hospital