Summary
Overview
Work History
Education
Skills
Community Service
References
Timeline
Generic

Willie Hale

Fayetteville,Ga

Summary

Bringing hardworking nature, clean driving record and solid work history in transportation positions. Proficient in operating sprinter vans car hauling trailers, as well as loading, securing and unloading products with maximum efficiency. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives.

Overview

16
16
years of professional experience

Work History

Owner/Operator Truck Driver

T Force Logistics
01.2024 - Current
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Removed and unloaded packages sprinter vans and box trucks for customer deliveries, using extreme care to avoid damage to goods.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Inspected load security and checked for damages.
  • Monitored and managed fuel consumption and expenses for management reporting.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Branch Manager

OneMain Financial
02.2023 - 12.2023
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Life Insurance Broker

Family First Life
09.2021 - 02.2023
  • Build and maintain client base; keep clients informed about products and services
  • Provide knowledgeable financial guidance to clients to ensure that their assets are protected
  • Aid underwriters in assessing risk by evaluating all factors using detailed information from prospective to help minimize loss
  • Follow through with underwriting to be sure that client applications are being processed in effective and timely manner
  • Maintain contact with existing clients on an ongoing basis to determine whether their financial needs have changed
  • Cold call potential clients based on acquired leads, client referrals, and web inquiries
  • Educated in products and services for retirement and money management in changing economy.

General Manager

TitleMax Title Loans
12.2020 - 08.2021
  • Direct day to day activities to include banking, scheduling, staffing, and ensure compliance of Georgia state laws and TitleMax policies
  • Make direct contact with all customers while directing them to appropriate staff to handle transactions
  • Handle all customer exception needs and assist them with a plan to get back in contractual compliance
  • Direct and assist staff with all collateral values while determining customers' needs
  • Review all contract documents to ensure correct and complete
  • Close every loan with customers to guarantee company standards are understood and agreed to by clients
  • Managed mature store growth of over one million in open accounts with continued 10% Y.O.Y growth
  • Responsible for store B2B marketing with continued success
  • Responsible for setting and achieving store financial goals, to include collections and acceptable charged off accounts.

Owner Operator

G&H Logistics
01.2019 - 11.2020
  • Test vehicle equipment such as lights, brakes, horns, or windshield wipers, to ensure proper operation
  • Perform routine vehicle maintenance such as regulating tire pressure and adding gasoline, oil, and water
  • Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations
  • Notify dispatchers or company mechanics of vehicle problems
  • Complete accident reports when necessary
  • Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service
  • Load vehicles onto a car trailer and either strap or chain down all vehicles loaded
  • Measure height of load to make sure it does not hit overpasses and not cause any damage or cause an accident.

Branch Manager

Republic Finance
11.2012 - 12.2018
  • Managing $4.2M in net receivables across a portfolio of 1200 accounts
  • Develop, adjust, and achieve business plan goals with RVP/SVP leadership for growth and profitability
  • Collection and control of bad debt expenses through proper legal channels
  • Credit analysis and loan underwriting
  • Management and enforcement of company, state, and federal regulatory compliance
  • Perform regular audits of staff work to ensure compliance with company policies and procedures
  • Manage and delegate daily branch operations as needed to ensure efficiency and effectiveness
  • Recruit, on-board, and train all branch employees
  • Personnel management to include motivation, coaching, counseling, delegation, and development of a team of five employees
  • Communicate clearly and effectively at all levels both verbally and in writing
  • Significant contributions include underwriting for other branches in absence of branch manager/RVP, mentor and development of management candidates, relief management, rapid branch growth
  • Fundraising for JDRF and American Cancer Society.

Cellular Sales

Verizon Wireless
07.2008 - 01.2012
  • Meet and Exceed Company Goal and Quotas on a Monthly Basis to ensure Profit and Growth
  • Resolve customer complaints regarding sales and service
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase
  • Monitor customer preferences to determine the focus of sales efforts
  • Ensure optimal levels of customer services to existing and prospective customers
  • Ensure appropriate knowledge of various wireless products and associate accessories
  • Build a loyal customer base by creating long-term relationships
  • Up-sell and cross-sell new products or services to existing customers
  • Follow up with prospects, leads, and existing customers to drive and generate sales as well as customer satisfaction.

Education

Bachelor of Science -

Alabama State University
Montgomery, AL
05.2008

Skills

  • Communication
  • Problem Solving
  • Leadership
  • Time Management
  • Creativity
  • Adaptability
  • Project Management
  • Interpersonal Communication
  • Teamwork
  • Customer Service
  • Critical Thinking
  • Data Analysis
  • Empathy
  • Truck Driving
  • Assisting customers
  • Safe Driving
  • Load securing proficiency
  • Vehicle Inspection
  • GPS Applications
  • Vehicle Maintenance

Community Service

  • Divine Faith International Church (saxophone player)
  • Perry Vaugner Agency (model)
  • Alabama State University (Marching Hornet Band)
  • Prince Hall Mason

References

Available upon request

Timeline

Owner/Operator Truck Driver

T Force Logistics
01.2024 - Current

Branch Manager

OneMain Financial
02.2023 - 12.2023

Life Insurance Broker

Family First Life
09.2021 - 02.2023

General Manager

TitleMax Title Loans
12.2020 - 08.2021

Owner Operator

G&H Logistics
01.2019 - 11.2020

Branch Manager

Republic Finance
11.2012 - 12.2018

Cellular Sales

Verizon Wireless
07.2008 - 01.2012

Bachelor of Science -

Alabama State University

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Willie Hale