WILLIE Q. GRANT-HARRIS
Lawrenceville
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Herschend Family Entertainment | Malibu Grand Prix
Norcross, GA
01.2023 - Current
- Oversee full-park operations, staffing, safety, financial performance, and guest satisfaction.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Serve as the on-site HR Representative, handling recruitment, onboarding, coaching, counseling, and terminations.
- Manage department scheduling, payroll submissions, and timekeeping accuracy.
- Lead strategic planning, cost control, budgeting, and labor management.
- Conduct routine facility inspections to ensure safety, cleanliness, and operational readiness.
- Build and maintain vendor relationships, oversee inventory, and support capital improvement planning.
- Report performance metrics, financials, and guest feedback to corporate leadership.
- Implemented strategic initiatives to increase revenue and drive business growth.
Team Leader
Weber-Stephen Products / Inktel Contact Center Solutions
Remote
05.2020 - 01.2023
- Provided leadership and direction to a team of 20+ representatives.
- Assisted with escalated calls and coached agents on best practices.
- Trained new hires on policies, procedures, products, and services.
- Produced daily reports, monitored performance, and facilitated team meetings.
- Cultivated a positive working environment and supported employee development.
- Led cross-functional teams to improve operational efficiency and reduce turnaround times.
- Developed training programs to enhance team performance and ensure compliance with quality standards.
Operations Manager
Jumpstreet LLC
Lawrenceville, GA
01.2012 - 04.2020
- Streamlined operational processes to enhance efficiency and reduce costs.
- Managed daily operations, guest services, cashiering, and party coordination.
- Fostered strong vendor relationships and ensured product inventory.
- Trained and mentored employees while enforcing safety procedures.
- Created and submitted monthly, quarterly, and annual performance reports.
- Motivated and empowered staff to support customer satisfaction and operational goals.
- Led cross-functional teams to implement continuous improvement initiatives.
Supervisor
Six Flags Inc.
Austell, GA
04.2009 - 01.2012
- Supervised 100+ staff daily and coordinated departmental operations.
- Managed hiring, evaluations, scheduling, payroll, and employee development.
- Ensured guest and employee safety while enforcing policies and procedures.
- Trained and mentored team members on operational procedures and customer service excellence.
- Handled escalated guest issues and maintained service quality.
- Supervised daily operations to ensure team efficiency and adherence to safety protocols.
- Coordinated workflow schedules to optimize resource allocation and meet production targets.
- Conducted regular inspections of facilities, ensuring compliance with health and safety regulations.
Education
Associate of Science - Hospitality Administration & Management
Gwinnett Technical College
Lawrenceville06-2026
High School Equivalency -
Technical College System of Georgia
Atlanta, GA10.2022
Skills
- Training & Development
- Business development
- Budget coordination
- Problem Resolution
- Leadership & Supervision
- Organizational Skills
- HR & Employee Relations
- Scheduling & Payroll
- Computer Skills
- Reliable & Trustworthy
- Positive Attitude
- Process & Procedure Knowledge
- Staff Training
- Operations management
- Exceptional interpersonal communication
Certification
- CPO
- ServSafe
Timeline
General Manager
Herschend Family Entertainment | Malibu Grand Prix
01.2023 - Current
Team Leader
Weber-Stephen Products / Inktel Contact Center Solutions
05.2020 - 01.2023
Operations Manager
Jumpstreet LLC
01.2012 - 04.2020
Supervisor
Six Flags Inc.
04.2009 - 01.2012
Associate of Science - Hospitality Administration & Management
Gwinnett Technical College
High School Equivalency -
Technical College System of Georgia