WILLIE JEAN WHITLOCK
Allenhurst,GA
Summary
To obtain a position as a Office Administration. Where my skills and knowledge will be utilized and enhanced. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Diversity Health Center
Ludowici, GA
10.2021 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Medical Front Desk Specialist
Coastal Spine & Pain Center
Yulee, FL
02.2019 - 09.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, emails , faxes and providing exceptional customer service to patients.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
CNA (Certified Nursing Assistant)
Folkston Park Nursing & Rehab
Folkston, GA
06.2017 - 11.2018
- Observe and document patients status and report patients complaints to case manager
- Recognized and report abnormalities and / or changes in patients’ health status
PCA (Patients Care Assistant)
Mayo Clinic Hospital
Waycross, GA
10.2013 - 04.2016
- Assisted patients with daily living activities, improving their comfort and autonomy.
- Monitored vital signs to ensure patient health and safety.
- Communicated patient needs to nurses, ensuring timely intervention.
Medical Record Assistant / Receptionist
Jacksonville Nursing & Rehab
Jacksonville, FL
02.2012 - 08.2012
- Answered incoming calls, directing them to appropriate departments.
- Greeted visitors warmly, providing a positive first impression.
- Enhanced visitor experience by providing clear directions and information.
- Greeted and assisted guests, contributing to a welcoming environment.
CNA (Certified Nursing Assistants)
Jacksonville Nursing & Rehab
Jacksonville, FL
06.2010 - 02.2012
- Assisted patients with daily living activities to improve their quality of life.
- Monitored vital signs, ensuring patient safety and well-being.
- Supported nursing staff in delivering efficient healthcare services.
CNA (Certified Nursing Assistant)
Life Care Center of America
Hilliard, FL
03.2005 - 02.2010
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
RSM (Residential Service Manager)
Amelia Island Care Center
Fernandina Beach, FL
12.2003 - 03.2005
- Strengthened client relationships through consistent service excellence.
- Led team to enhance quality care of disable clients.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Medical Office Administration –Diploma -
Concorde Career College
Jacksonville, FL04.2019
High School Diploma -
Barringer High School
Newark, NJ06.1986
Skills
- Medical office Procedures
- Appointment Scheduling
- Communication skills
- Data entry
- Customer service
- Multitasking and organization
- Electronic health records
- HER / EMR
- Verbal and written communication
- Typing
- Insurance follow-up
- Microsoft excel
- Microsoft power point
- CPR certified
- HIPAA compliance
Timeline
Patient Service Representative
Diversity Health Center
10.2021 - Current
Medical Front Desk Specialist
Coastal Spine & Pain Center
02.2019 - 09.2021
CNA (Certified Nursing Assistant)
Folkston Park Nursing & Rehab
06.2017 - 11.2018
PCA (Patients Care Assistant)
Mayo Clinic Hospital
10.2013 - 04.2016
Medical Record Assistant / Receptionist
Jacksonville Nursing & Rehab
02.2012 - 08.2012
CNA (Certified Nursing Assistants)
Jacksonville Nursing & Rehab
06.2010 - 02.2012
CNA (Certified Nursing Assistant)
Life Care Center of America
03.2005 - 02.2010
RSM (Residential Service Manager)
Amelia Island Care Center
12.2003 - 03.2005
Medical Office Administration –Diploma -
Concorde Career College
High School Diploma -
Barringer High School
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