Will Whaley
Athens
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
9
9
years of professional experience
Work History
General Manager II
Advance Auto Parts
11.2022 - 01.2025
- Oversaw daily operations to ensure efficient store functionality and customer satisfaction.
- Managed inventory levels, optimizing stock availability and reducing excess items.
- Developed employee training programs to enhance team performance and service delivery.
- Implemented process improvements that increased operational efficiency across departments.
- Coordinated scheduling and staff assignments to maximize productivity during peak hours.
- Ensured compliance with safety regulations and company policies throughout store operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Store Manager
Citgo
02.2020 - 11.2022
- Implemented promotional strategies, driving sales growth through effective merchandising techniques.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Head Cashier Supervisor
Home Depot
05.2018 - 02.2020
- Supervised daily cash operations, ensuring accuracy and efficiency in cash handling processes.
- Trained and mentored new cashiers on register procedures and customer service best practices.
- Implemented process improvements that enhanced transaction speed and reduced customer wait times.
- Managed scheduling and coverage for cashier team, optimizing labor resources during peak hours.
Guest Service Representative/Front Desk Agent
Comfort Suites
01.2016 - 05.2018
- Managed front desk operations, ensuring accurate check-ins and check-outs for guests.
- Delivered exceptional guest experiences through effective communication and problem resolution.
- Assisted in maintaining inventory levels of supplies, ensuring readiness for guest needs.
- Handled guest inquiries and complaints promptly, fostering positive relationships and satisfaction.
- Collaborated with housekeeping to coordinate room readiness for arrivals, ensuring high standards of cleanliness.
- Monitored reservation systems for accuracy, minimizing errors and optimizing occupancy rates.
Education
High School Diploma -
Madison County High Shool
Danielsville, GA05-2008
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Customer relations
Timeline
General Manager II
Advance Auto Parts
11.2022 - 01.2025
Store Manager
Citgo
02.2020 - 11.2022
Head Cashier Supervisor
Home Depot
05.2018 - 02.2020
Guest Service Representative/Front Desk Agent
Comfort Suites
01.2016 - 05.2018
High School Diploma -
Madison County High Shool