Wilny Missial
Kennesaw
Summary
Achieved a milestone by boosting revenues to $120,000 in the first year at Premier Capital Lending, showcasing expertise in strategic forecasting and fostering client relationships. At Tasso Bistro, enhanced guest satisfaction through innovative operational improvements, demonstrating a blend of strong leadership and meticulous monthly inventory management skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Tasso Bistro
06.2022 - Current
- Oversaw balancing of cash registers, reconciled transactions.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Correctly calculated inventory and ordered appropriate supplies
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
INDEPENDENT CONTRACTOR
Uber Technologies Inc.
05.2015 - 06.2022
- Managed day-to-day operations of consulting business, which required such tasks as fleet maintenance and route management.
- Outsourced Vehicles to major rideshare companies. Operated as independent contractor
- Obtained high ratings for all drivers through proper training
- Managed over 60,000 rides per year with high customer satisfaction
Food and Beverage Director
Sugar Kane Restaurant
01.2009 - 04.2015
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Worked with qualified chef to diversify menu with new offerings.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Purchased food and cultivated strong vendor relationships.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Mortgage Broker
Premier Capital Lending 05/2004 To 01/2009
05.2004 - 05.2009
- Financial Enhancements
▪ Boosted revenues from start-up to $120,000 in 1st year.
▪ Generated $1 million net profit as advisor for real estate investors. - Assessed clients' financial data to determine loan suitability
- Established strong relationships with borrowers, which helped to forge new business opportunities
- Advised clients on loan process and specialized topics in home purchasing such as best interest rate options and closing costs
- Presented, explained and processed home loan documents such as 1003s and income and asset to underwriter and borrowers.
- Advised clients on loan process and specialized topics in home purchasing such as FHA Regulations and HUD.
- Assessed clients' financial data to determine loan suitability.
Education
Bachelor of Arts -
SUNY At Stony Brook
Stony Brook, NY12.1992
Skills
- Schedule Crew Members
- Strategic Forecasting
- Standardized Recipes
- Guest Satisfaction
Certification
ServSafe Food handler Certificate
Timeline
Restaurant General Manager
Tasso Bistro
06.2022 - Current
INDEPENDENT CONTRACTOR
Uber Technologies Inc.
05.2015 - 06.2022
Food and Beverage Director
Sugar Kane Restaurant
01.2009 - 04.2015
Mortgage Broker
Premier Capital Lending 05/2004 To 01/2009
05.2004 - 05.2009
Bachelor of Arts -
SUNY At Stony Brook
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