Windi Poole
Douglas
Summary
Dedicated professional with extensive experience in cleaning and customer service, notably at Walmart. Proven ability in chemical handling and facility maintenance, ensuring safety compliance and exceptional cleanliness. Recognized for strong communication skills and teamwork, consistently enhancing customer satisfaction and operational efficiency. Committed to maintaining high standards in all tasks.
Overview
2026
2026
years of professional experience
Work History
Janitor
KBS
- Maintained cleanliness and organization of assigned areas to ensure a safe environment.
- Operated cleaning equipment, including floor scrubbers and vacuum cleaners, to achieve optimal results.
- Performed routine inspections to identify maintenance needs and report issues promptly.
- Assisted in managing waste disposal processes to promote environmental sustainability.
- Followed safety protocols and guidelines to minimize hazards during cleaning procedures.
- Collaborated with team members to complete tasks efficiently and support workplace operations.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
- Maintained floor cleaning and waxing equipment.
Shouler Cutter
Piligrim Pride
06.2024 - 06.2025
- Operated cutting machines to ensure precise shoulder cuts for production lines.
- Assisted in maintaining safety protocols and machine operations within the facility.
- Collaborated with team members to streamline cutting processes and improve efficiency.
- Conducted regular maintenance checks on equipment to minimize downtime.
- Adhered to quality control measures, ensuring compliance with manufacturing standards.
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Actively participated in team meetings to discuss process improvements, safety concerns, or other relevant topics related to the shoulder cutter role.
- Demonstrated adaptability by quickly learning new techniques as required for various projects or materials.
- Collaborated with team members to meet production goals and ensure timely delivery of products.
- Often rotated between Role and Role positions to increase production flow and fill staffing gaps.
Cashier
Dollars General
06.2003 - 07.2024
- Assisted customers with product inquiries, providing knowledgeable recommendations and support.
- Balanced cash register daily, ensuring accuracy in cash handling and reporting discrepancies.
- Collaborated with team members to streamline checkout procedures during peak hours.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Implemented promotional displays to increase product visibility and sales potential.
- Greeted customers entering store and responded promptly to customer needs.
Saw Operator
Live Oak Homes
06.2023 - 06.2024
- Operated saw machinery to cut materials according to specifications.
- Maintained equipment cleanliness and conducted routine safety inspections.
- Collaborated with team members to optimize workflow efficiency.
- Assisted in training new operators on safe operational procedures.
- Adapted to varying project requirements by quickly learning new techniques and adjusting saw settings as needed.
- Maintained an organized workspace through diligent cleaning practices, ensuring debris removal after each shift for optimal productivity.
- Completed special cuts, grooves and bevels to produce desired looks.
- Ensured accurate record-keeping by documenting material cuts, machine adjustments, blade changes, and general maintenance activities in daily logs.
- Supported a positive work environment with strong communication skills, effectively collaborating with team members on shared tasks.
- Collaborated with team members to streamline workflow, optimizing time management, and reducing downtime.
Customer Service Representative
Walmart
12.2015 - 07.2016
- Assisted customers with product inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems to enhance customer experience.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Provided product knowledge to customers, improving overall satisfaction and engagement.
- Handled returns and exchanges in accordance with company policies, ensuring compliance.
- Monitored inventory levels and reported discrepancies to management for timely resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor - Information of Technology
University of Maryland Global Campus
Hyattsville, MDSkills
- Cleaning expertise
- Restroom care
- Customer service-focused
- Mopping techniques
- Chemical handling
- Skilled housekeeper
- Custodial machine operation
- Work orders
- Appliance cleaning
- Bathroom sanitation
- Safety compliance
- Ceiling fan cleaning
- Polishing surfaces
- Cleaning supply management
- Industrial cleaning methods
- Ladder safety
- Spill cleanup procedures
- Excellent communication skills
- Vacuum operation
- Floor waxing
- Sanitization techniques
- Exterior cleaning
- Cleaning and sanitizing
- Problem-solving
- Responsible and dependable
- Attention to detail
- Time management
- Customer service
- Team collaboration
- Work prioritization
- Hazardous chemicals handling
- Physical stamina
- Client communication
- Inventory management
- Employee training
- Event support
- Room setup and breakdown
- Policy and procedure enforcement
- Safe chemical disposal
- Equipment inspection
- Work order interpretation
- Job status updates
- Emergency response
- Facility Access control
- Multitasking and organization
- Health and safety compliance
- Window cleaning
Timeline
Shouler Cutter
Piligrim Pride
06.2024 - 06.2025
Saw Operator
Live Oak Homes
06.2023 - 06.2024
Customer Service Representative
Walmart
12.2015 - 07.2016
Cashier
Dollars General
06.2003 - 07.2024
Janitor
KBS
Bachelor - Information of Technology
University of Maryland Global Campus
Similar Profiles
Adriana SanchezAdriana Sanchez
Janitorial Worker at KBSJanitorial Worker at KBS
Karina OrtegaKarina Ortega
Janitorial Lead at KBSJanitorial Lead at KBS
NYISHA LEENYISHA LEE
Customer Experience Lead at KBSCustomer Experience Lead at KBS
Mary BrownMary Brown
Custodian at KBSCustodian at KBS
Lea RondeauLea Rondeau
Acting Food Service Supervisor at Southborough School DistrictActing Food Service Supervisor at Southborough School District