Summary
Overview
Work History
Education
Skills
Timeline
Generic

WINDY BRUNACHE

South Fulton,GA

Summary

Experienced Customer Service Specialist with over 7 years of diverse experience in tech support, logistics, and education. Proficient in utilizing Zendesk, Front, and effectively communicating across various departments. Actively working towards a B.S. in Cybersecurity to enhance technical skills and ensure top-notch client interactions. Passionate about providing secure and exceptional customer experiences.

Overview

9
9
years of professional experience

Work History

Customer Service Specialist

The Ron Clark Academy
10.2024 - Current
  • - Deliver high-quality support to customers across phone, email, and chat platforms
  • - Assist educators and administrators with account access, app navigation, and system troubleshooting
  • - Coordinate with technical teams to resolve service issues and improve user experience
  • - Maintain detailed records of interactions, feedback, and service improvements
  • - Collaborate with the product team by reporting user feedback and suggesting interface improvements
  • - Troubleshoot login issues, data syncing errors, and user permission conflicts
  • - Enhanced customer satisfaction by resolving issues promptly and professionally

Support Specialist

Calendar Splice
01.2022 - 10.2024
  • - Provided support via email, chat, and phone, ensuring timely and accurate issue resolution
  • - Diagnosed and troubleshot technical problems; escalated complex issues to Tier 2 or development
  • - Guided customers through onboarding, setup, configuration, and troubleshooting
  • - Identified root causes of software issues and provided actionable feedback to development teams
  • - Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Warehouse Associate

Aldi
01.2020 - 01.2022
  • - Operated heavy machinery to process over 150 pallets per shift
  • - Decreased unloading time by 22% through efficient lifting and storage of 100+ lb. items
  • - Collaborated with 30+ team members to maintain warehouse efficiency
  • - Managed shipping documents, bills of lading, and routing logistics

Tire Technician

Tire Kingdom
01.2019 - 01.2020
  • - Performed over 45 vehicle inspections daily
  • - Improved client satisfaction by 31% through post-service diagnostic follow-ups
  • - Completed over 480 repairs, including brake replacements, tire changes, and spark plug fixes
  • - Delivered routine maintenance services such as oil changes and fluid checks

Package Handler

FedEx
01.2016 - 01.2019
  • - Streamlined documentation for customer service and operations teams
  • - Managed shipping paperwork and material routing
  • - Increased processing efficiency by 21% through optimized item handling
  • - Reduced damage incidents by 18% through proactive communication with vendors and drivers

Education

Bachelor of Science - Cybersecurity

Kennesaw State University
Kennesaw, GA
05.2025

Associate of Arts - General Studies

Palm Beach State College
Lake Worth, FL
01.2019

Skills

  • Customer support expertise
  • Proficient in Microsoft Office
  • Zendesk proficiency
  • Front proficiency
  • Effective verbal communication
  • Effective organization
  • Efficient task management
  • Flexible problem-solving
  • Supportive communication

Timeline

Customer Service Specialist

The Ron Clark Academy
10.2024 - Current

Support Specialist

Calendar Splice
01.2022 - 10.2024

Warehouse Associate

Aldi
01.2020 - 01.2022

Tire Technician

Tire Kingdom
01.2019 - 01.2020

Package Handler

FedEx
01.2016 - 01.2019

Bachelor of Science - Cybersecurity

Kennesaw State University

Associate of Arts - General Studies

Palm Beach State College

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WINDY BRUNACHE