Windy Brunache
South Fulton
Summary
Detail-oriented Customer Service Specialist with over 2 years of experience in tech support. Expertise in troubleshooting systems and managing integrations, utilizing tools like Zendesk and Front to deliver efficient user assistance. Demonstrated ability to manage high ticket volumes while ensuring rapid response times and maintaining customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Ron Clark Academy
Atlanta
10.2024 - Current
- Managed customer support through Zendesk and Front, handling 20+ tickets daily (up to 50 during peak periods)
- Maintained fast response times (typically within 1 hour) to ensure efficient issue resolution
- Troubleshot technical issues, including login errors, account access, and platform functionality
- Supported and resolved issues related to third-party integrations, including Clever, ClassLink, and PowerSchool syncs
- Diagnosed and resolved platform display and performance issues (data inconsistencies, system errors)
- Guided users through onboarding, system setup, and troubleshooting processes step-by-step
- De-escalated frustrated users by staying calm, identifying root issues, and providing clear solutions
- Assisted users with billing-related questions, including quote processing and subscription inquiries
- Identified recurring issues and escalated trends to improve product performance and user experience
Warehouse Associate
Aldi Warehouse
Palm Beach
01.2020 - 01.2023
- Organized 5–6 pallets per shift, ensuring proper arrangement of 200–800 items for efficient retrieval
- Achieved consistent speed and accuracy in high-volume warehouse operations, meeting performance targets
- Facilitated efficient workflow and timely order fulfillment, adhering to strict performance standards
Tire Technician
Tire Kingdom
Palm Beach
08.2019 - 01.2020
- Conducted 15+ detailed vehicle inspections daily, identifying potential safety issues.
- Communicated diagnostic results clearly to customers
- Inspected tires for damage and wear, ensuring safety standards were met.
- Mounted and balanced tires efficiently, ensuring optimal vehicle performance.
- Performed routine oil changes on various vehicle makes and models, contributing to vehicle reliability.
Package Handler
FedEx
Palm Beach
06.2017 - 08.2019
- Managed high package volume in fast-paced logistics environment to support timely operations
- Coordinated package flow on loading dock to ensure smooth processing.
- Sorted packages by destination to ensure timely delivery.
- Enhanced team efficiency through consistent operational contributions
Education
Associate of Arts - Gender Studies
Palm Beach State College
Lake Worth, FL01-2019
Bachelor of Science - Cyber Security
Kennesaw State University
Kennesaw, GA04-2026
Skills
- Customer Support & Ticket Management
- SaaS Support & User Onboarding
- Integration Support (Clever, ClassLink, PowerSchool)
- Technical Troubleshooting
- Zendesk
- Front (Shared Inbox)
- De-escalation & Conflict Resolution
- Written communication
- Communication skills
- Customer support
Timeline
Customer Service Specialist
Ron Clark Academy
10.2024 - Current
Warehouse Associate
Aldi Warehouse
01.2020 - 01.2023
Tire Technician
Tire Kingdom
08.2019 - 01.2020
Package Handler
FedEx
06.2017 - 08.2019
Associate of Arts - Gender Studies
Palm Beach State College
Bachelor of Science - Cyber Security
Kennesaw State University