Winta Yohannes
Atlanta
Summary
Dynamic and reliable hospitality professional with 9+ years of experience as a Lead Server, Server Trainer, Bartender, and Host in Atlanta’s restaurant industry. Skilled in fast-paced service, multitasking, and team leadership while consistently delivering memorable guest experiences. Known for staying calm under pressure, communicating effectively with teams, and maintaining a positive, professional attitude. Dedicated to providing exceptional service and fostering a welcoming environment for both guests and staff.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Server Trainer
Hawkers Asian Street Food
Atlanta, GA
11.2025 - Current
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently while coordinating orders and communicating with kitchen staff to streamline service.
- Trained new servers on menu offerings, customer service standards, and restaurant procedures to enhance team performance.
- Assisted with daily operations during peak hours to improve workflow and overall efficiency.
Lead Server / Server Trainer
Mary Mac’s Tea Room
Atlanta, GA
03.2018 - 05.2025
- Welcomed guests, shared the restaurant's history, and ensured a positive experience.
- Delivered friendly, efficient service in a high-volume restaurant.
- Trained new servers on service standards, workflow, and proper food handling.
- Maintained cleanliness and sanitation of service areas to ensure food safety.
- Handled guest concerns professionally to maintain satisfaction.
Server / Bartender
Nina & Rafi
Atlanta, GA
04.2024 - 04.2025
- Provided attentive service and bartending in a fast-paced, high-energy environment.
- Followed proper food handling and safety procedures.
- Assisted teammates during peak hours to ensure smooth service.
- Maintained accuracy and hospitality across multiple tables and bar guests.
- Guided guests through the ordering process, maintained high levels of customer satisfaction.
Server / Bartender / Host
Mary Hoopa’s House of Fried Chicken & Oysters
Atlanta, GA
08.2015 - 07.2017
- Managed customer seating, demonstrated patience in handling challenging situations.
- Maintained a professional environment, ensuring a positive dining atmosphere.
- Ensured proper food handling and cleanliness standards were followed.
- Provided attentive, upbeat service to ensure guest satisfaction.
- Assisted team members during busy periods to improve efficiency.
Lead Host
Ladybird Grove & Mess Hall
Atlanta, GA
05.2014 - 01.2016
- Greeted and seated guests with warmth and professionalism.
- Managed large-party reservations and assisted servers to improve service flow.
- Maintained cleanliness in seating and service areas.
- Balanced multiple tables with accuracy and speed under pressure.
- Collaborated with the team to ensure efficient service and a clean environment.
Education
Bachelor of Science - Psychology
GEORGIA STATE UNIVERSITY
DOWNTOWN ATLANTA, GA05.2025
Skills
- Customer Service & Guest Relations
- Attention to detail
- Multitasking & Time Management
- Conflict Resolution & Problem Solving
- Communication & Interpersonal Skills
- High-Volume Service Experience
- Strong work ethic
- Guest engagement
Certification
Registered Behavior Technician (RBT)
Timeline
Server/Server Trainer
Hawkers Asian Street Food
11.2025 - Current
Server / Bartender
Nina & Rafi
04.2024 - 04.2025
Lead Server / Server Trainer
Mary Mac’s Tea Room
03.2018 - 05.2025
Server / Bartender / Host
Mary Hoopa’s House of Fried Chicken & Oysters
08.2015 - 07.2017
Lead Host
Ladybird Grove & Mess Hall
05.2014 - 01.2016
Bachelor of Science - Psychology
GEORGIA STATE UNIVERSITY