Wolfeneger Michel
Lithonia
Summary
Adept Information Technician with a proven track record at the US Navy, expertly managing over 300 IT remedy tickets and ensuring system integrity. Skilled in IT project management and customer support, I excel in operational improvements and providing top-notch service, showcasing both hard and soft skills without focusing on daily tasks.
Overview
2
2
years of professional experience
Work History
Information Technician
US Navy
04.2023 - 02.2025
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Processed change request of, workstation(add,move, re-image, and reconnect) assets.
- TOTALING IN THE CREATION AND MANAGEMENT OF OVER 300 ASSOCIATED REMEDY TICKETS.
- Provide costumer service and resolution to Sixth fleet area of operation.
Education
High School Diploma -
Irvington Highschool
Irvington, NJ06-2019
Skills
- Customer support
- IT project management
- Change request processing
Timeline
Information Technician
US Navy
04.2023 - 02.2025
High School Diploma -
Irvington Highschool
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