Wyatt Hamby
Hiram
Summary
Results-driven professional with a strong background in retail operations and team leadership. Skilled in complaint resolution and mentoring staff to elevate customer satisfaction and operational efficiency. Aiming to leverage experience to foster a positive work environment and enhance store performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
RaceTrac
Austell
02.2022 - Current
- Managed daily operations to ensure efficient store performance and customer satisfaction.
- Supervised staff scheduling and training to maintain optimal workforce levels.
- Implemented inventory management practices to enhance product availability and minimize waste.
- Coordinated promotional activities that attracted customers and increased foot traffic.
- Ensured compliance with safety standards and company policies for a safe environment.
- Monitored financial transactions and maintained accurate cash handling procedures.
- Fostered a positive team culture through effective communication and leadership practices.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate actionable reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance to identify opportunities for cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Assistant Store Manager
RaceTrac
Hiram
02.2022 - 03.2026
- Supervised daily store operations and maintained inventory levels.
- Trained and mentored team members on customer service best practices.
- Addressed customer inquiries and resolved complaints effectively and promptly.
- Coordinated promotional events to drive customer engagement and traffic.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Associate
Aldi
Hiram
11.2021 - 02.2022
- Assisted customers with inquiries and product selection in a fast-paced environment.
- Maintained store cleanliness and organization to enhance customer experience.
- Collaborated with team members to restock shelves and display products effectively.
- Implemented efficient checkout processes to streamline customer transactions.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Supported promotional events by setting up displays and distributing materials effectively.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
Education
High School Diploma -
Paulding County High School
Dallas, GA05-2021
Skills
- Operations management
- Inventory management
- Retail operations
- Store operations
- Sales reporting
- Staff training
- New hire training
- Team leadership
- Team supervision
- Vendor relations
- Performance management
- Complaint resolution
- Operational compliance
- Efficient scheduling
- Shift scheduling
- Stock rotations
- Incident reports
- Brand management
- Coaching
- Problem-solving
- Strategic planning
- Records maintenance
- Customer service
- Flexible schedule
- Team supervision
- Retail operations
- Store organization
Certification
- Serve safe Food Safety Certification
Timeline
General Manager
RaceTrac
02.2022 - Current
Assistant Store Manager
RaceTrac
02.2022 - 03.2026
Associate
Aldi
11.2021 - 02.2022
High School Diploma -
Paulding County High School