Summary
Overview
Work History
Education
Skills
Timeline
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Xavier Rice

Atlanta ,GA

Summary

Dynamic and goal-oriented professional with a strong work ethic, experienced at O'Reilly's Auto Parts. Proven ability in customer service and inventory management, enhancing accuracy and efficiency. Skilled in heavy lifting and effective organization, consistently exceeding performance targets while maintaining a positive attitude in fast-paced environments.

Retail professional committed to maintaining optimal stock levels and ensuring well-organized store environment. Proven ability to support smooth retail operations with effective restocking and neat product displays. Recognized for teamwork and adaptability to changing needs, with strong focus on inventory management and time management.

Experienced with organizing and maintaining inventory in fast-paced retail environment. Utilizes effective stock management techniques to ensure product availability and store organization. Knowledge of teamwork and adaptability in responding to shifting store demands.

Field technician with strong technical skills and practical experience in troubleshooting, maintenance, and repair of equipment. Known for reliability, adaptability, and effective team collaboration to achieve results. Proficient in diagnosing issues, ensuring safety, and optimizing system performance. Recognized for problem-solving abilities and effective communication in dynamic environments.

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Overview

8
8
years of professional experience

Work History

Inbound Stocker

Oreily's Auto Parts
09.2023 - 05.2025
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Worked with customers to pack items according to specific desires and requirements.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.

Field Tech 1

Coca Cola Bottling United
11.2021 - 08.2023
  • Maintained safety compliance during field operations, reducing workplace accidents and injuries.
  • Exceeded customer expectations with prompt resolution of service requests while maintaining a professional demeanor at all times.
  • Executed regular software upgrades on devices used in the field to ensure optimal performance during ongoing projects.
  • Improved overall efficiency by conducting routine maintenance and troubleshooting on field equipment.
  • Reduced downtime by promptly addressing and resolving technical issues in the field.
  • Increased client satisfaction by providing timely updates and progress reports on project status.
  • Adhered strictly to company policies and procedures regarding health and safety during site visits which resulted in zero incident reports.
  • Used up to 50 pounds of force to lift, carry, push, pull or move objects.
  • Supported successful project completion through meticulous recordkeeping of all activities, measurements, and findings from the fieldwork.
  • Reduced equipment failure rates, performing preventative maintenance and timely repairs.
  • Improved data accuracy, meticulously recording field conditions and equipment statuses.
  • Collaborated effectively with various departments involved in projects such as engineering and planning to achieve desired outcomes.

Cooler Worker

Pleasant View Dairy
03.2019 - 10.2021
  • Streamlined inventory management with accurate record-keeping and timely stock replenishment.
  • Proactively identified opportunities for process improvements within the cooler area, leading to enhanced workflow efficiency.
  • Reduced product spoilage by conducting regular temperature checks and promptly addressing any issues.
  • Validated delivery documentation accuracy, ensuring proper tracking and record-keeping for all shipments.
  • Achieved consistent punctuality in fulfilling orders, resulting in increased customer satisfaction rates.
  • Enhanced team efficiency by organizing and maintaining the cooler space for optimal product accessibility.
  • Demonstrated flexibility in adapting to varying workloads and schedules, contributing to the team''s ability to meet deadlines consistently.
  • Exceeded performance targets through diligence in completing tasks quickly without compromising quality standards.
  • Minimized product damage during transportation by securely packaging items according to established protocols.
  • Improved order accuracy through meticulous attention to detail when picking products for shipment.
  • Ensured workplace safety by implementing proper lifting techniques and using appropriate equipment for heavy items.

Call Representative

Teleperformance
11.2018 - 02.2019
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
  • Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
  • Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
  • Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
  • Maintained contact with customers to request referrals.
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Ensured accuracy in data entry tasks associated with each call, minimizing errors that could impact future interactions.
  • Developed rapport with customers through active listening skills, creating trust and loyalty in the brand.
  • Contributed to team success by collaborating with peers and sharing best practices for effective communication techniques.

Delivery Driver

Jimmy Johns Gourmet Subs
03.2018 - 10.2018
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Line Worker

Edsal Manufacturing Company
01.2017 - 02.2018
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
  • Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.

Education

High School Diploma -

Calumet New Tech High School
Gary, IN
06-2014

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Goal oriented
  • Call center customer service
  • Customer correspondence
  • Time management
  • Problem-solving
  • Teamwork and collaboration
  • Map reading and navigation skills
  • GPS operation
  • Heavy lifting
  • Order picking and processing
  • Workplace cleanliness
  • Attention to detail
  • Safety procedures
  • Stress management
  • Dedicated and strong work ethic
  • Mechanical aptitude

Timeline

Inbound Stocker

Oreily's Auto Parts
09.2023 - 05.2025

Field Tech 1

Coca Cola Bottling United
11.2021 - 08.2023

Cooler Worker

Pleasant View Dairy
03.2019 - 10.2021

Call Representative

Teleperformance
11.2018 - 02.2019

Delivery Driver

Jimmy Johns Gourmet Subs
03.2018 - 10.2018

Line Worker

Edsal Manufacturing Company
01.2017 - 02.2018

High School Diploma -

Calumet New Tech High School

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Xavier Rice