Xavier Zinnah
Augusta,MI
Summary
Information Technology Instructor and retired U.S. Army Staff Sergeant with 20 years of experience in IT systems administration, VIP IT support, and secure communications. Skilled in troubleshooting hardware, software, and network issues across enterprise environments. Hold a Top Secret/Sensitive Compartmented Information (SCI) clearance and CompTIA Advanced Security Practitioner (CASP+) certification. Currently studying to earned Cisco Certified Network Associate (CCNA, November 2025). Currently pursuing a Bachelor of Science in Information Technology (expected Spring 2026).
Overview
20
20
years of professional experience
1
1
Certification
Work History
Information Technology Instructor
U.S. Army
04.2022 - 06.2025
- Instructed and mentored IT Specialists (25B job classification) in system administration, troubleshooting, and networking.
- Delivered training on enterprise IT support practices, preparing students for real-world technical roles.
- Provided both remote and in-person IT support for staff and students, improving resolution times and user satisfaction.
Executive Communications / Signal Support
U.S. Army
01.2005 - 01.2022
- Delivered VIP IT support for senior military and diplomatic leaders across U.S. European Command (EUCOM), U.S. Central Command (SOCCENT), and the Defense Intelligence Agency (DIA).
- Managed installation and configuration of IT systems for diplomatic and military operations in Germany, Belgium, and the Middle East.
- Troubleshot hardware, software, and satellite communications equipment both remotely and on-site in high-security environments.
- Served as Non-Commissioned Officer in Charge (NCOIC) for forward-deployed IT operations, coordinating helpdesk and network support teams.
- Designed and installed DIA’s first Department of Defense (DoD) finance laboratory at the U.S. Consulate in Frankfurt, Germany.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
04-2026
Associate of Science - Information Technology
Southern New Hampshire University
NH04-2025
Skills
- VIP and Executive IT Support
- End-User and Desktop Support (Windows, macOS, Linux)
- Hardware and Software Troubleshooting
- Network Administration (Cisco networking, VMware vSphere virtualization)
- Incident and Service Ticket Management
- Cybersecurity and Risk Management (CASP)
- Remote IT Support and Virtualization Tools
- System Installation, Configuration, and Maintenance
- Technical Training, Mentorship, and Documentation
- IT risk assessment
- Cloud computing expertise
- Project management
- User experience evaluation
- System administration
- Network administration
Certification
- Cisco Certified Network Associate (CCNA), November 2025
- CompTIA Advanced Security Practitioner (CASP+)
- Top Secret/SCI Clearance (Top Secret with Sensitive Compartmented Information access)
Timeline
Information Technology Instructor
U.S. Army
04.2022 - 06.2025
Executive Communications / Signal Support
U.S. Army
01.2005 - 01.2022
Bachelor of Science - Information Technology
Southern New Hampshire University
Associate of Science - Information Technology
Southern New Hampshire University
Additional Information
- Retired from the U.S. Army in 2025 after 20 years of service
- Experienced in multinational, remote, and high-security IT environments
- Strong organizational and multitasking abilities
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