Xiangyi (Chloe) Wang
Marietta
Summary
Results-driven Senior Business Consultant& sales with expertise in merchant services and POS systems. Proven ability to assess client needs and implement tailored payment processing solutions to enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Business Consultant
Fiserv, Clover merchant services
Marietta
12.2015 - 01.2026
- Facilitated communication with merchants by handling incoming and outgoing phone calls.
- Assessed client needs to recommend tailored merchant services and point-of-sale (POS) system solutions.
- Processed customer contracts, managing the packaging and documentation of orders for direct shipping and coordinating with manufacturers.
- Resolved client inquiries and issues related to payment processing systems effectively.
- Collaborated cross-functionally with marketing, operations, and finance departments to ensure seamless service delivery to customers.
- Provided ongoing support for existing merchants regarding merchant and POS system usage.
- Upgraded solutions for merchants to support their evolving business needs.
- Conducted competitive analysis of market offerings to recommend strategies for enhancing company products and services.
Education
PGD - Hotel, Resort And Restaurant Management
Les Roches International School of Hotel Managemen
Switzerland12-2010
Skills
- Mandarin, Chinese
- Merchant services
- Point-of-sale systems
- Customer contract management
- Payment processing solutions
- Customer relationship management
- Continuous improvement
Languages
Chinese (Mandarin)
Native/ Bilingual
Timeline
Senior Business Consultant
Fiserv, Clover merchant services
12.2015 - 01.2026
PGD - Hotel, Resort And Restaurant Management
Les Roches International School of Hotel Managemen