Xiaoman Chen
Johns Creek
Summary
Results-oriented professional with over 18 years of experience in retail sales. Skilled in inventory management, visual merchandising, and team collaboration. Proven ability to resolve customer issues and increase sales through strategic product recommendations.
Overview
19
19
years of professional experience
Work History
Sales Associate
Furniture Mart USA
Duluth
04.2007 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting furniture that meets their needs and preferences.
- Guided customers in product selection by providing tailored advice and addressing inquiries.
- Maintained product knowledge to effectively answer customer inquiries and concerns.
- Handled customer complaints with empathy and professionalism to resolve issues.
- Handled customer complaints in a professional manner.
- Processed sales transactions accurately and efficiently at the point of sale.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Provided product demonstrations to educate customers about features and benefits.
- Organized store displays to create an inviting shopping environment and boost customer engagement.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Participated in inventory management, including stock replenishment and organization.
- Refilled shelves to maintain optimal inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Created promotional strategies that effectively attracted customers and drove sales growth.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
Education
High School Diploma -
Huaian Arts School
Huaian Jiangsu China06-1990
Skills
- Point-of-sale operation
- Cash handling
- Cash register operation
- Payment processing
- Inventory management
- Inventory control procedures
- Shipment processing
- Product demonstrations
- Visual merchandising
- Retail merchandising expertise
- Merchandise display
- Sales strategies
- Sales expertise
- Sales goals attainment
- Customer relationship management
- Customer needs assessment
- Relationship selling
- Product knowledge
- Product recommendations
- Product demonstrations
- Sales trends
- Exceptional customer service
- Customer service
- Customer engagement
- Guest relations
- Team collaboration
- Training and mentorship
- Problem solving
- Flexible schedule
- Communication effectiveness
- Effective communication
- Verbal communication
- Listening skills
- Empathy development
- Persuasion techniques
- Contact follow-up
- Financial records analysis
- Financial records oversight
- Lead database management
- Store opening and closing
- Self-checkout assistance
- Friendly and outgoing
- Customer engagement
- Retail merchandising expertise
- Lead database management
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Sales Associate
Furniture Mart USA
04.2007 - Current
High School Diploma -
Huaian Arts School