Xiao(Sean) Liang
Ball Ground
Summary
Dynamic and results-driven culinary professional with a strong work ethic and expertise in customer service. Proven track record at Olive Garden in enhancing guest satisfaction and streamlining operations. Skilled in food safety and effective communication, consistently achieving positive feedback through attentive service and efficient team collaboration.
Experienced with providing top-notch customer service in fast-paced environments. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining clean, organized workspace while efficiently fulfilling customer orders.
Professional with strong experience in customer service and food industry operations, equipped to deliver exceptional service and ensure customer satisfaction. Focused on teamwork, adaptable to changing needs, and skilled in communication, multitasking, and maintaining clean and efficient work environment. Reliable and results-driven, ready to contribute effectively to any service team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Crew Member
Kona Grill
01.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Culinary Assistant
Kona Grill
01.2024 - Current
- Supported head chef in menu development, resulting in increased positive customer feedback.
- Streamlined kitchen operations by maintaining a clean, organized, and efficient work environment.
- Expedited food preparation for large events, ensuring timely service and satisfied guests.
- Maintained open communication with front-of-house staff regarding special requests or modifications from guests, ensuring accurate order fulfillment every time.
- Demonstrated adaptability by quickly adjusting to changes in menu items or preparation methods as needed based on ingredient availability or seasonal trends.
Server
Red Lobster
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Service Supervisor
Olive Garden Restaurant
07.2020 - 01.2022
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
Culinary Supervisor
Panda Express Restaurant Group
01.2018 - 05.2020
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Managed kitchen staff schedules for optimal coverage during peak dining hours without sacrificing quality or service.
- Supported team to reach common goals.
- Conducted pre-shift meetings to communicate daily goals and ensure smooth shift transitions between teams for continuous productivity.
Server
Osaka Steakhouse
01.2017 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Culinary Assistant
Taki Japanese Steakhouses
12.2015 - 01.2017
- Supported head chef in menu development, resulting in increased positive customer feedback.
- Streamlined kitchen operations by maintaining a clean, organized, and efficient work environment.
- Expedited food preparation for large events, ensuring timely service and satisfied guests.
- Maintained open communication with front-of-house staff regarding special requests or modifications from guests, ensuring accurate order fulfillment every time.
Education
Bachelor Of Engineering Technology - Engineering Mechanics
Lincoln College of Technology
Nashville, TNHigh School Diploma -
Norcross High
Norcross, GA05.2017
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- FLUENT IN LANGUAGE
- Food safety knowledge
- Performance improvement
- Menu memorization
- Hospitality service expertise
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Service Crew Member
Kona Grill
01.2024 - Current
Culinary Assistant
Kona Grill
01.2024 - Current
Server
Red Lobster
03.2022 - Current
Service Supervisor
Olive Garden Restaurant
07.2020 - 01.2022
Culinary Supervisor
Panda Express Restaurant Group
01.2018 - 05.2020
Server
Osaka Steakhouse
01.2017 - 01.2018
Culinary Assistant
Taki Japanese Steakhouses
12.2015 - 01.2017
Bachelor Of Engineering Technology - Engineering Mechanics
Lincoln College of Technology
High School Diploma -
Norcross High
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