Ximena Baena Sossa
Atlanta
Summary
Driven General Manger with 23 -year track record of successful administrative and operations management. Highly skilled in cultivating and leading high-performance teams focused on exceeding business objectives. Expertise in Financial and Commercial.
Overview
30
30
years of professional experience
Work History
Packaging Handler
Spectrum International
05.2024 - 01.2025
- Operated packaging machinery to ensure efficient production flow.
- Monitored quality control processes to maintain packaging standards.
- Analyzed workflow processes, identifying areas for efficiency improvements.
- Led initiatives to streamline packaging operations, enhancing productivity levels.
- Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Ensured proper labeling of packages according to regulatory requirements, avoiding potential fines or product recalls due to noncompliance.
- Streamlined documentation processes for increased accuracy in record-keeping and data tracking related to packaged goods.
Proyectos Almaceba
Manager
09.2022 - 09.2023
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
Davivienda
General Manager
06.2006 - 07.2018
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Delivered consistent revenue growth through effective sales strategies, promoting banking products and services tailored to client needs.
- Negotiated favorable terms on lending agreements with clients while balancing risk exposure for the bank.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
Davivienda
General Manager
03.1995 - 06.2006
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
Education
MBA - Bank Management
Universidad De Los Andes
MBA - Financial Training
Universidad De Los Andes
MBA - Development of Neuroscientific Bases
Universidad De Los Andes
Skills
- Customer service focus
- Relationship building
- Merchandise understanding
- Flexible schedule
- Multi-tasking strength
- High energy
- Client account management
- Staff training/ development
- Employee scheduling
- Project management
- Customer service-oriented
- Organized
- Deadline-oriented
- Self-directed
- Event planning
Timeline
Packaging Handler
Spectrum International
05.2024 - 01.2025
Proyectos Almaceba
Manager
09.2022 - 09.2023
Davivienda
General Manager
06.2006 - 07.2018
Davivienda
General Manager
03.1995 - 06.2006
MBA - Financial Training
Universidad De Los Andes
MBA - Development of Neuroscientific Bases
Universidad De Los Andes
MBA - Bank Management
Universidad De Los Andes