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Recent graduate with foundational knowledge in Information Technology and hands-on experience gained through academics and an internship. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Eager to pull from a diverse career and cross-sectional skill set consisting of researching, troubleshooting, and problem solving in order to contribute to team success. Clear understanding of web programming and management with training in HTML/CSS and JavaScript. Dedicated to achieving development and maintenance objectives and end-user satisfaction through web programmer position.

Detail-oriented and technically skilled IT Support Specialist with 5+ years of experience in desktop support, network troubleshooting, and helpdesk operations across diverse enterprise environments. Adept at diagnosing hardware/software issues, managing Active Directory, and supporting VPNs and mobile devices. Proven ability to improve service efficiency, support end-users remotely, and maintain strong documentation and ticket resolution processes. Eager to contribute to a team-focused environment in a Network Engineer role.

 With over 16 years of experience in information technology, I have worked as a Cisco certified consultant, systems engineer, technical support, and voice support professional. Resourceful and innovative in problem-solving, with the ability to troubleshoot and resolve disputes effectively. Strong prioritization, delegation, and planning skills enable me to excel as a Cisco UC engineer and in other Cisco certifications. Firm belief in successful project delivery through thorough planning, exceptional organization, and excellent communication with clients and colleagues. Completed one of the largest Cisco IP Telephony projects with State Farm Insurance, deploying 250,000 endpoints and 19,500 agent offices. Designed 35+ CUCM clusters and 30+ CUC clusters, implemented VoIP solutions such as CUCM 8.5, CUC 9.x, 12.5 CUSP, SIP voice gateways, and UCCE 8.5. Results-driven senior telecom analyst known for highly productive and efficient task completion. Expertise in ITIL processes, VoIP technologies, and data analytics. Leverage critical thinking, problem-solving skills, and effective communication to consistently meet company objectives. Passion for continuous learning and innovation, driven to deliver high-impact solutions in fast-paced environments by leveraging analytical thinking and creativity to solve complex problems. 

Ximena Morales

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Network Analyst Intern

Licensed Massage Therapist

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Associate of Science - Computer Networking

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Network Analyst Intern

Licensed Massage Therapist

Associate of Science - Computer Networking

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