Xiomara Hernandez
Cumming
Summary
Dynamic Front Desk Receptionist with proven expertise at Uniquecare Rehabilitation, excelling in appointment scheduling and multi-line phone management. Recognized for enhancing patient experiences through effective communication and meticulous insurance verification. Committed to maintaining compliance with privacy regulations while delivering exceptional customer service and resolving inquiries efficiently.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Uniquecare Rehabilitation
1675 Peachtree Pkwy
07.2024 - Current
- Greeted patients and visitors warmly upon arrival at the rehabilitation center.
- Managed multi-line phone system to direct calls efficiently to appropriate staff.
- Scheduled appointments and coordinated patient follow-ups using scheduling software.
- Maintained organized front desk area, ensuring supplies were stocked and accessible.
- Assisted patients with check-in procedures and verified insurance information accurately.
- Collected patient forms and ensured compliance with privacy regulations at all times.
- Communicated effectively with healthcare providers regarding patient inquiries and needs.
- Handled incoming mail and packages, distributing them to appropriate departments promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
Front Desk Receptionist
Georgia Highlands Medical Services
260 Elm St,Cumming
04.2022 - 12.2024
- Scheduled appointments and coordinated patient follow-ups using scheduling software.
- Maintained organized front desk area, ensuring supplies were stocked and accessible.
- Assisted patients with check-in procedures and verified insurance information accurately.
- Communicated effectively with healthcare providers regarding patient inquiries and needs.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
Front Desk Receptionist
Peach Clinic
2320 Atlanta Hwy
01.2024 - 07.2024
- Greeted patients and visitors warmly upon arrival at the rehabilitation center.
- Managed multi-line phone system to direct calls efficiently to appropriate staff.
- Scheduled appointments and coordinated patient follow-ups using scheduling software.
- Maintained organized front desk area, ensuring supplies were stocked and accessible.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Custodial Maintenance Worker
Forsyth County Board Of Education
1120 Dhlonega Hwy, Cumming
01.2021 - 02.2022
- Cleaned classrooms, hallways, and restrooms to maintain hygiene standards.
- Assisted in setting up facilities for school events and activities.
- Reported maintenance issues promptly to ensure safety for students.
- Collaborated with staff to prioritize cleaning tasks based on schedules.
- Followed safety protocols while handling cleaning chemicals and equipment.
Education
High School Diploma -
Liceo Don Pepe Alvarez
Dominican Repuublic06-2000
Skills
- Appointment scheduling
- Multi-line phone management
- Patient check-in procedures
- Insurance verification
- Compliance with privacy regulations
- Customer relationship management
Timeline
Front Desk Receptionist
Uniquecare Rehabilitation
07.2024 - Current
Front Desk Receptionist
Peach Clinic
01.2024 - 07.2024
Front Desk Receptionist
Georgia Highlands Medical Services
04.2022 - 12.2024
Custodial Maintenance Worker
Forsyth County Board Of Education
01.2021 - 02.2022
High School Diploma -
Liceo Don Pepe Alvarez