XUAN BRIAN NGUYEN
Lilburn
Summary
Accomplished business operations professional with over a decade of management experience in the transport and parking industry and a history of successful problem-solving in high-pressure environments. Communicates across all organizational levels with a professional demeanor and effectively represents the company and management team using strong communication and interpersonal skills. Proficient at overseeing the day-to-day operations of parking facilities, managing teams, and implementing strategies to enhance overall performance. Showcases leadership abilities, customer service expertise, and profound knowledge of transportation services across challenging and fast-paced work environments. Proficient in Microsoft Excel, Word, and PowerPoint. Eager to leverage industry best practices coupled with a coaching mentality and meticulous attention to detail to master new challenges and contribute to the organization’s success.
Overview
12
12
years of professional experience
Work History
Regional Director
PARK 'N FLY
2011.08 - Current
- Formulates and executes comprehensive business operation plans and contributes to the revenue growth of the whole region
- Prepares and delivers budget, profit and loss statements, and capital expenditure reports and completes all capital expenditure projects within budgetary constraints
- Implements innovative business strategies to further bolster revenue
- Successfully executes business development initiatives to contribute to company-wide success
- Collaborates with the IT department to enhance company systems and technology
- Reviews, analyzes, evaluates, and approves disciplinary actions.
- Oversees the regions that collectively generate an impressive $45m in revenue, showcasing a noteworthy profitability of $15.5m.
- Played a pivotal role in generating a 25% contribution to the favorable variance in net income within the region.
- Successfully maintained a favorable EBITA budget in the region, surpassing expectations by $2.8M.
- Cultivates and nurtures critical client partnerships, including Muir Investment Holdings, LLC, and Bombe Ltd., to optimize account management effectiveness.
- Navigates union negotiations and the grievance processes in cooperation with the Human Resources (HR) department.
- Expertly manages five facilities across Western and Mid-East industrial areas, featuring over 11,000 self-park spaces and 1,200 valet spaces.
- Supervises a team of over 280 employees, including 15 management members.
- Achieved recognition by winning the CEO challenge, known as the Fuller Challenge, with the MDV location ranked as the best in the company, and the OAK location as the second-best.
- Elevated customer service scores across all locations.
- Increased NPS (Net Promoter Scores) for SFO and MSP from 58% to 74%, with Chicago and Oakland achieving scores above 90%.
- Oversaw renovation initiatives for MSP, successfully managing projects with a combined budget exceeding $500k.
- Spearheaded a 9% share of the year-over-year (YoY) revenue increase for the entire company in the region.
Area Manager
PARK 'N FLY
2018.04 - 2019.12
- Established and successfully led a highly effective and cohesive management team, fostering a collaborative and goal-oriented work environment
- Achieved and surpassed projected revenue goals while continuously overseeing daily operations and fostering further development
- Collaborated closely with the operations team, addressing client and employee relations issues
- Monitored business development and budgetary aspects.
Facility Manager
PARK 'N FLY
2017.10 - 2018.04
- Processed claims and collaborated directly with insurance providers on promptly solving valet and shuttle claims
- Evaluated surveillance footage, assessed incidents of damage, and analyzed accident recordings
- Directed day-to-day operations, supervised scheduling, handled bid adjustments, and addressed procedural issues
- Facilitated employee training sessions and provided coaching and counseling support
- Conducted P&L reviews, managed invoices, and purchase orders, and provided detailed monthly and annual financial reporting
- Supervised and coordinated self-park, valet parking, and shuttle operations.
- Effectively oversaw the operational management of the SFO facility, leading a team of 60 employees.
- Ensured optimal staffing levels across assigned facilities and shifts, maintaining company and customer standards of operation.
- Implemented strategies to enhance valet service, minimize employee turnover, and meet as well as exceed projected revenue.
Facility Manager
PARK 'N FLY
2015.04 - 2017.10
- Directed the operations and maintenance of multiple properties, ensuring compliance with relevant regulations and requirements
- Established and adhered to a consistent schedule of site visits for training, counseling, board meetings, and inspections
- Secured accuracy of all site and compliance procedures
- Developed customer-centric policies and procedures to enhance the overall parking experience
- Implemented feedback mechanisms, such as surveys and customer service hotlines, to gather valuable insights and address issues promptly.
- Administered, reviewed, and monitored the ADP payroll system, authorizing employees’ paid time-off requests for streamlined workforce management.
- Produced Skidata reports highlighting non-conformances, discrepancies, corrective actions, and incident reports related to facilities and equipment.
- Effectively managed a team of more than 60 employees.
- Cultivated a positive culture at each location, aiming to improve the overall work environment.
- Successfully met and exceeded projected revenue goals.
- Monitored the transition of gate systems and property lines for both Oakland and San Leandro locations.
Assistant Manager
PARK 'N FLY
2011.08 - 2015.04
- Enhanced team and management relations with a focus on employee engagement
- Oversaw payroll, scheduling, employee training, facility management, and equipment maintenance
- Conducted regular inspections of the work area, documenting issues, generating quality reports, and implementing corrective action plans based on inspection findings
- Facilitated the budgeting processes and monitored administrative expenses
- Implemented effective work rules and operational procedures
- Consistently met deadlines for all projects and assignments due to strong organizational and time management abilities.
- Contributed to the Manager's success in the process of winning the CEO Fuller Challenge, with the Oakland location recognized as the top-performing lot within the company for that year.
- Demonstrated excellence in customer service, actively engaging with customers through online feedback and fostering the growth of frequent parker accounts.
Education
Associate’s Degree -
Diablo Valley College
Pleasant Hill, CA01.2008
Skills
- Operations management
- Transportation industry
- Parking operations
- Coaching
- Strategic planning
- Account management
- Facility management
- Business operations
- Leadership skills
- Client relationships
- Safety regulations
- Business development
- Insurance claims
- Team building
- Customer service
- Analytical skills
- Vendor relationships
- Communication skills
- MS Office
Timeline
Area Manager
PARK 'N FLY
2018.04 - 2019.12
Facility Manager
PARK 'N FLY
2017.10 - 2018.04
Facility Manager
PARK 'N FLY
2015.04 - 2017.10
Regional Director
PARK 'N FLY
2011.08 - Current
Assistant Manager
PARK 'N FLY
2011.08 - 2015.04
Associate’s Degree -
Diablo Valley College
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