Xylene Harris
Atlanta
Summary
Dynamic and results-oriented professional with extensive experience in customer service and hospitality, notably at Apple and Outback Steakhouse. Excelled in enhancing customer satisfaction and streamlining front-of-house operations. Skilled in order taking and maintaining cleanliness, with a proven track record of fostering teamwork and resolving inquiries swiftly. Demonstrated ability to balance multiple priorities with exceptional interpersonal and salesmanship abilities.
Overview
3
3
years of professional experience
Work History
FOH Team Member
Outback Steakhouse
03.2024 - 01.2025
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
Waitress
Doubletree By Hilton
09.2024 - 12.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Customer Service
Apple
01.2022 - 09.2024
- Increased repeat business through exceptional interpersonal skills and attentive customer service.
- Provided exceptional customer service, resolving client inquiries quickly and professionally.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Increased member satisfaction by providing exceptional customer service and support.
Education
Miller Grove High
Lithonia, GA05.2013
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
Languages
American Sign Language
Full Professional
Timeline
Waitress
Doubletree By Hilton
09.2024 - 12.2024
FOH Team Member
Outback Steakhouse
03.2024 - 01.2025
Customer Service
Apple
01.2022 - 09.2024
Miller Grove High
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