Ya Lou Kuo
Augusta
Summary
To apply for the job of a customer service representative. I will employ my experience and skills in that position.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Remote Customer Service Representative
Dover Staffing
04.2021 - Current
- Interact with customers by phone to provide basic or scripted information in response to routine inquiries and provide knowledgeable and accurate information in a timely and friendly manner.
- Can handle and resolve general complaints.
- Refer unresolved customer grievances to designated departments for further investigation.
- Ability to appropriately address customer issues, in the interests of achieving customer satisfaction and respecting business needs.
- Bilingual in Mandarin with good verbal and written communication skills in English.
Foreign Language Teacher
Open Door Preschool
01.2017 - 05.2025
- Preparing materials, organizing activities, helping students with assignments.
- Responsible for planning and delivering lessons.
After school care teacher
Westminster School of Augusta
09.2016 - 01.2021
- Preparing materials, organizing activities, helping students with assignments.
- Responsible for planning and delivering lessons.
Lead cashier / Customer service
Compass Group
Augusta
07.2015 - 01.2021
- Performs cashier duties using the POS system at Westminster School of Augusta.
- Providing service in all retail areas, including cashiering and line serving.
- Inventories and restocks supplies and food products.
- Cashier according to established procedures, and maintaining checks and cash accuracy with receipts.
- Make daily reports at the end of each shift.
- Augusta, GA
Foreign Language teacher
Big Blue Marble
01.2016 - 01.2017
- Lead the children through the adventure workbooks, song, drama, games and other learning materials.
Sales Representative
Joy Food of Atlanta
Augusta
06.2014 - 12.2014
- Taking orders for local restaurants.
- Submitting orders and scheduling deliveries.
- Augusta, GA
Sales Representative
Baily International of Atlanta
Augusta
01.2014 - 06.2014
- Taking orders for local restaurants.
- Submitting orders and scheduling deliveries.
- Augusta, GA
General manager
Shangri-La Gourmet Buffet
Martinez
01.2000 - 01.2013
- Maintain restaurant operations.
- Schedule employees work hours.
- Ordering supplies and overseeing food preparations.
- Recording the day-to-day financial transactions of the business.
- Keeping books records of income and expense.
- Pay and file payroll with QuickBooks.
- Martinez, GA
General Manager
Shangri-La
Augusta
01.1998 - 01.2000
- Maintain restaurant operations.
- Schedule employees work hours.
- Ordering supplies and overseeing food preparations.
- Book-keeping of financial transactions, e.g. income and expenses.
- Pay and file payroll with QuickBooks.
- Augusta, GA
Manager
Formosa Restaurant
Aiken
01.1987 - 01.1997
- Maintain restaurant operations.
- Schedule employees work hours.
- Ordering supplies and overseeing food preparations.
- Recording daily financial transactions for the business.
- Aiken, SC
Education
High School Diploma -
National Cishan Agricultural Senior High School
Cishan ROC06-1985
Skills
- Bilingual in English and Mandarin
- Call management
- Customer support
- Complaint resolution
- Bilingual communication
- Customer relationship management
- Service quality assurance
- Team collaboration
- Problem solving
- Active listening
- Conflict resolution
- Time management
- Customer service
- Credit card payment processing
- Decision-making
- Payment processing
Certification
- CPR / AED / First Aid, 08/03/25
- Health and Safety Orientation Training - 10 hours, 09/01/25
Timeline
Remote Customer Service Representative
Dover Staffing
04.2021 - Current
Foreign Language Teacher
Open Door Preschool
01.2017 - 05.2025
After school care teacher
Westminster School of Augusta
09.2016 - 01.2021
Foreign Language teacher
Big Blue Marble
01.2016 - 01.2017
Lead cashier / Customer service
Compass Group
07.2015 - 01.2021
Sales Representative
Joy Food of Atlanta
06.2014 - 12.2014
Sales Representative
Baily International of Atlanta
01.2014 - 06.2014
General manager
Shangri-La Gourmet Buffet
01.2000 - 01.2013
General Manager
Shangri-La
01.1998 - 01.2000
Manager
Formosa Restaurant
01.1987 - 01.1997
High School Diploma -
National Cishan Agricultural Senior High School