Yadira Esparza
Lawrenceville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Server
Seasons 52
Buford, GA
10.2023 - Current
- Delivered exceptional guest service, enhancing customer satisfaction and experience during dining.
- Assisted in menu presentation, ensuring accurate descriptions and recommendations for guests.
- Collaborated with kitchen staff to streamline order accuracy and efficiency during peak hours.
- Managed multiple tables effectively, prioritizing tasks to maintain service flow in high-volume settings.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Juicy Crab
Buford, GA
09.2022 - 10.2023
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Warehouse Worker
Amerifolio
Lawrenceville, GA
03.2022 - 06.2022
- Collaborated with team members to optimize workflow and enhance productivity.
- Inspected incoming shipments for quality and accuracy prior to stocking shelves.
- Created decorative packs based on company color schemes
- Accepted order request and created package slips for shipment
- Maintained a clean working space
- Accepted order request and created package slips for shipment
Scheduling Representative
Jackson County Memorial Hospital
Altus, OK
11.2021 - 03.2022
- Coordinated patient scheduling using electronic health record systems to optimize resource allocation.
- Managed appointment calendars for multiple departments, ensuring timely access to services for patients.
- Communicated effectively with healthcare providers and patients to confirm appointments and resolve scheduling conflicts.
- Informed patients o pre-op instructions
- Followed HIPAA
- Verified insurance coverage
Education
Psychology
Georgia Gwinnett College
Lawrenceville, GA12-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Bilingual (Spanish/English)
- Experienced with Microsoft Office
- Adaptable
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Seasons 52
10.2023 - Current
Server
Juicy Crab
09.2022 - 10.2023
Warehouse Worker
Amerifolio
03.2022 - 06.2022
Scheduling Representative
Jackson County Memorial Hospital
11.2021 - 03.2022
Psychology
Georgia Gwinnett College