Yaisary Miguel
Moultrie
Summary
Flexible hard worker ready to learn and contribute to team success. I am looking for a sponsorship to work abroad in a field that challenges me.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Patient Access Representative
Colquitt Regional Medical Center
Moultrie
2022.04 - Current
- Managed patient records using electronic health record systems.
- Scheduled appointments for various medical services and departments.
- Verified patient insurance information and eligibility accurately.
- Assisted patients in completing necessary forms and documentation.
- Collaborated with medical staff to ensure smooth patient flow.
- Addressed patient inquiries and resolved concerns promptly.
- Maintained confidentiality of sensitive patient information consistently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Actively participated in team meetings and training sessions.
Customer service front end coordinator
Publix Super Markets Inc
Moultrie
2019.04 - 2022.04
- Coordinated front-end operations to enhance customer service experience.
- Trained staff on checkout procedures and customer interaction techniques.
- Resolved customer complaints promptly, maintaining a positive shopping environment.
- Collaborated with management to streamline checkout processes and reduce wait times.
- Monitored cash handling procedures for accuracy and compliance standards.
- Participated in brain storming sessions to come up with creative ideas and effective solutions.
- Coached and mentored newly hired employees on front-end operational and customer service work.
- Delivered high level of service to both internal personnel and customers when answering phone, handling issues, and greeting visitors.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Education
Colquitt County High School
Moultrie, GASkills
- Team player and leadership skills
- Fluent in Spanish and English
- Data entry accuracy
- Conflict resolution
- Quality assurance
- Detail oriented
- Critical thinker
- Fast learner
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Access Representative
Colquitt Regional Medical Center
2022.04 - Current
Customer service front end coordinator
Publix Super Markets Inc
2019.04 - 2022.04
Colquitt County High School