Yakira Holland
Tucker
Summary
Motivated and results-driven professional with extensive experience in customer service, administrative support, and production assistance. Adept at managing complex workflows, training team members, and maintaining exceptional standards of quality and efficiency. Known for excellent organizational, communication, and multitasking skills. Committed to delivering outstanding service and fostering positive relationships with stakeholders.
Overview
12
12
years of professional experience
Work History
Production Assistant
In Touch Ministries
05.2023 - Current
- Conduct quality control checks on program versions to ensure error-free content prior to producer approval
- Manage media ingest workflows, including the digitization of archival sermons for system integration
- Process and distribute program sessions and content for domestic and international audiences using Workflow Client, Vantage, and FileZilla
- Maintain communication with Aberdeen and Aberfast to ensure timely delivery of content to stations
- Assist with on-site productions, chapel services, and ministry events, including field and studio shoots
- Support the digital assets team by tagging metadata and managing content for internal systems
Partner Representative
In Touch Ministries
08.2021 - 05.2023
- Address customer service inquiries with professionalism, ensuring accurate and timely resolutions
- Trained and onboarded a team of 20 employees on Studio Enterprise software, enhancing operational efficiency
- Processed partner contributions, including payment data such as credit cards and contact information, with a high degree of accuracy
- Collected and analyzed customer feedback to implement improvements in service delivery
- Designed new email templates, streamlining communication and enhancing customer engagement
Procedure Assistant/Sterilization Assistant
Thomas Eye Group P.C.
02.2020 - 02.2021
- Assisted ophthalmologists during medical procedures, ensuring patient comfort and procedural efficiency
- Managed instrument sterilization, inventory, and preparation, adhering to strict hygiene protocols
- Coordinated with insurance teams to complete pre-certifications for patient appointments
- Provided patient education on post-procedure care and medical instructions
New Patient Coordinator
Atlanta Dental Center
04.2019 - 02.2020
- Facilitated new patient onboarding by scheduling appointments and managing insurance verifications
- Explained insurance plan options to patients, helping them navigate coverage and benefits
- Managed high call volumes with professionalism, responding to over 100 daily inquiries
Optometric Technician
For Eyes Optical
06.2015 - 05.2019
- Conducted pre-testing procedures, including Optomap, visual acuities, and autorefractor tests
- Assisted with patient education, including training first-time contact lens users
- Managed patient flow and scheduled appointments to optimize office efficiency
- Verified insurance coverage and coordinated with pharmacies for prescription refills
Merchandising Pricing Associate
Sears
06.2014 - 06.2017
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Stocked shelves to match planogram images and instructions
- Loaded and unloaded merchandise using ladder and pallet jack.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Followed orders precisely for correct items, sizes and quantities.
Assistant Key Holder
Shoe Land
04.2013 - 04.2014
- Managed inventory control tasks such as receiving shipments, stocking shelves, and updating records accordingly.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Supported loss prevention efforts by conducting regular inventory checks and reporting any discrepancies immediately.
- Facilitated efficient check-out experiences by quickly processing transactions and resolving any issues that arose.
- Helped train new hires on company policies, procedures, and product knowledge, ensuring seamless integration into the team.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Education
Associate of Business Administration -
Westwood College
Denver, CO05.2015
Skills
- Workflow Management
- Customer Relationship Management
- Staff Training and Development
- Metadata Tagging
- Insurance Verification and Pre-certifications
- Quality Control and Assurance
- Patient Intake and Education
- Multitasking and Time Management
- Communication and Interpersonal Skills
Timeline
Production Assistant
In Touch Ministries
05.2023 - Current
Partner Representative
In Touch Ministries
08.2021 - 05.2023
Procedure Assistant/Sterilization Assistant
Thomas Eye Group P.C.
02.2020 - 02.2021
New Patient Coordinator
Atlanta Dental Center
04.2019 - 02.2020
Optometric Technician
For Eyes Optical
06.2015 - 05.2019
Merchandising Pricing Associate
Sears
06.2014 - 06.2017
Assistant Key Holder
Shoe Land
04.2013 - 04.2014
Associate of Business Administration -
Westwood College
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