Yamal Ovalles
Duluth
Summary
Proactive professional skilled in customer service and effective communication. Successfully managed sales initiatives and team support, consistently driving positive outcomes and enhancing operational efficiencies.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Business Connectivity Seller
ATT
Atlanta
03.2025 - Current
- Organized daily activities independently to maximize prospecting efforts.
- Exceeded sales goals by mastering new sales channel, driving increased revenue.
- Provided principal support and guidance in absence of sales manager for team.
- Served as primary resource for colleagues during customer issues or escalations, ensuring swift resolutions.
- Developed innovative solutions that improved team performance and outcomes.
- Collaborated with cross-functional teams to achieve shared objectives.
- Engaged customers through effective interpersonal skills and active listening.
Connectivity Expert
ATT
Buford
11.2024 - 03.2025
- Enhanced customer satisfaction by effectively resolving issues with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Facilitated a collaborative work environment by supporting and guiding colleagues.
- Cultivated key customer relationships that contributed to increased sales.
- Offered individualized support to foster strong customer relationships.
Retail Store Associate
ATT
Baytown
10.2023 - 11.2024
- Assisted customers with product selection and service inquiries.
- Collaborated with team members to improve customer experience through effective communication and problem-solving.
- Educated customers on product features and promotions.
- Resolved customer complaints by addressing issues promptly and ensuring satisfaction.
- Trained new employees on store procedures and best practices.
- Assisted management in training new staff on customer service techniques and operational procedures for consistent service delivery.
Store Manager
McDonald's
Baytown
11.2022 - 11.2023
- Managed daily operations, enhancing service efficiency and customer satisfaction.
- Scheduled employee shifts to optimize labor costs and service efficiency.
- Recruited, trained, and supervised new employees, ensuring smooth integration into the team.
- Trained staff on food safety procedures and customer service standards.
- Collaborated with team members, fostering a strong workplace culture and teamwork.
Education
Master of Science in Computer Science - Computer And Information Sciences
Georgia Institute of Technology
Atlanta, GA04-2026
High School Diploma -
Ross S Sterling High School
Baytown, TX05-2022
Bachelor of Science -
UEP Salto Angel
Zulia, Venezuela06-2021
Skills
- Sales operations
- Client relationship management
- Service-driven sales
- Sales training
- Revenue forecasting
- Data analysis
- Project management
- Problem solving
- Team collaboration
- Effective communication
- Multidisciplinary leadership
- Customer service
Languages
English
Full Professional
Spanish
Full Professional
Certification
Leadership Champion
Timeline
Business Connectivity Seller
ATT
03.2025 - Current
Connectivity Expert
ATT
11.2024 - 03.2025
Retail Store Associate
ATT
10.2023 - 11.2024
Store Manager
McDonald's
11.2022 - 11.2023
Master of Science in Computer Science - Computer And Information Sciences
Georgia Institute of Technology
High School Diploma -
Ross S Sterling High School
Bachelor of Science -
UEP Salto Angel