Yana Walker
Atlanta
Summary
Certified pharmacy professional with extensive experience in medication preparation, prescription processing, and patient support. Strong commitment to team collaboration and achieving results, thriving in dynamic environments that require adaptability. Proficient in inventory management and customer service while maintaining meticulous records to ensure compliance and accuracy. Recognized for reliability and efficiency, consistently driving streamlined operations and enhancing positive patient outcomes. Extensive knowledge and use of pharmacy software,equipment and systems (Epic,Liberty,McKesson,Parata,Pas,Panda,Ubiquity,Pyxis, Advocate Central and NPI Registry)
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Pharmacy PA/Appeals Technician
Optum/United Healthcare
Atlanta, GA
06.2024 - Current
- Manages a high volume of inbound and outbound calls, averaging 50+ daily
- Answering Prior Authorization inquiry calls/requests with customer service skills as well as research, clinical information system utilization and resolve formulary and benefit issues using the appropriate reference material
- Process prior authorizations through multiple computer systems and use of job aids/policies/procedures ensuring the accuracy and compliance of all data and updating as necessary
- Resolve issues and complaints in a timely manner
- Handle inbound phone requests and gathers member data to provide information for pharmacist consultations
- Have sharp attention to detail, using established criteria and guidelines, the pharmacy technician receives and processes prior authorization requests made by providers and members for medications not inherently covered on a member’s prescription drug plan
- Performs other duties as assigned by management
- Promote a culture of safety that is equitable, transparent, and engaging for patients, family caregivers, and healthcare workforce
- Enhance workforce safety and well-being by mitigating physical and psychological risks, analyzing hazard data, and implementing supportive workplace strategies
Pharmacy Technician/Associate Pharmacy Care Coord
Landmark/UnitedHealthcare
Atlanta, GA
08.2023 - 06.2024
- Managed inventory levels, reducing waste through efficient stock management practices.
- Coordinated with healthcare providers to resolve prescription-related issues and improve service delivery.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Assisted pharmacists in verifying medication orders for accuracy and appropriateness to patient needs.
- Responsible for maintaining and restocking medications and supplies for providers in assigned territory
- Organize and maintains a consistent stock of inventory by ordering and receiving stock
- Ensures accuracy of the digital vs the physical inventory on hand
- Ensure provider compliance by tracking medication and supply usage and documentation
- Maintain medical refrigerator, document daily temperatures, and download temperature reports. Provide support to the market during annual flu campaign
- Provide support to the pharmacist and market pharmacy team for clinical pharmacy programs by completing phone calls, faxing patients, providers, pharmacies and/or health plans
- Call and follow up with patients as directed by the pharmacist and will relay findings to pharmacist
- Contact and follow-up with community providers and prescribers via fax and phone regarding pharmacist recommendations, track status, triage pharmacy fax inbox for responses
- Contact community pharmacies to verify co-pays and/or to investigate medication access issues on behalf of patients
- Educates patients on pharmacy-based rules related to medication resources or assistance program
- Provide support and guidance to patients and the market on medication adherence by actively communicating pill packaging, home delivery, and mail order solutions
- Executes and maintains reports and mail patient education to patients
- Triage incoming Landmark Pharmacy tasks and referrals and track status
- Perform other duties and projects as assigned
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
Certified Pharmacy Technician (CPhT)
Grady Memorial Hospital
Atlanta, GA
04.2022 - 07.2023
- Prepared medication labels with item name and quantity
- Answered patient questions regarding medication
- Restocked shelves and prepared expired drugs for return
- Communicated with insurance companies for billing purposes
- Assisted pharmacist in daily operations tasks and administrative tasks
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
- Correctly priced and filed prescriptions after filling
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
- Calculated, weighed, measured and mixed ingredients with expert precision
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles
- Followed state and federal record keeping guidelines for legend drugs and controlled substances
- Proficiently processed and dispensed written, oral and electronic prescriptions
Certified Pharmacy Technician
Heart Pharmacy
Riverdale, GA
01.2021 - 04.2022
- Prepared medication labels with item name and quantity
- Answered patient questions regarding medication
- Restocked shelves and prepared expired drugs for return
- Communicated with insurance companies for billing purposes
- Assisted pharmacist in daily operations tasks and administrative tasks
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
- Correctly priced and filed prescriptions after filling
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
- Calculated, weighed, measured and mixed ingredients with expert precision
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles
- Followed state and federal record keeping guidelines for legend drugs and controlled substances
- Proficiently processed and dispensed written, oral and electronic prescriptions
Pharmacy Technician Intern
Grady Memorial Hospital
Atlanta, GA
03.2021 - 05.2021
- Prepared medication labels with item name and quantity
- Answered patient questions regarding medication
- Restocked shelves and prepared expired drugs for return
- Communicated with insurance companies for billing purposes
- Assisted pharmacist in daily operations tasks and administrative tasks
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
- Correctly priced and filed prescriptions after filling
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
- Calculated, weighed, measured and mixed ingredients with expert precision
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles
- Followed state and federal record keeping guidelines for legend drugs and controlled substances
- Proficiently processed and dispensed written, oral and electronic prescriptions
Pharmacy Intern
Heart Pharmacy
Riverdale, GA
12.2020 - 01.2021
- Prepared medication labels with item name and quantity
- Answered patient questions regarding medication
- Restocked shelves and prepared expired drugs for return
- Communicated with insurance companies for billing purposes
- Assisted pharmacist in daily operations tasks and administrative tasks
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
- Correctly priced and filed prescriptions after filling
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
- Calculated, weighed, measured and mixed ingredients with expert precision
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles
- Followed state and federal record keeping guidelines for legend drugs and controlled substances
- Proficiently processed and dispensed written, oral and electronic prescriptions
Pharmacy Intern
C and S Healthcare
Lithonia, GA
10.2020 - 12.2020
- Prepared medication labels with item name and quantity
- Answered patient questions regarding medication
- Restocked shelves and prepared expired drugs for return
- Communicated with insurance companies for billing purposes
- Assisted pharmacist in daily operations tasks and administrative tasks
- Provided filled prescriptions to customers, included medication information sheets and coordinated consults
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
- Correctly priced and filed prescriptions after filling
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
- Calculated, weighed, measured and mixed ingredients with expert precision
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles
- Followed state and federal record keeping guidelines for legend drugs and controlled substances
- Proficiently processed and dispensed written, oral and electronic prescriptions
Education
Associate of Applied Science - Pharmacy Technology
Atlanta Technical College
Atlanta, GA05-2022
Pharmacy Technology Diploma - Pharmacy Technology
Atlanta Technical College
Atlanta, GA05-2021
Pharmacy Assistant Certificate - Pharmacy Technology
Atlanta Technical College
Atlanta, GA06.2006
Skills
- Insurance claims processing
- Knowledge of FDA and HIPAA regulations
- Client support
- Skilled in medication distribution systems
- Inventory management for medications
- Pharmacy operations support
- Controlled access to medications
- Ensuring order accuracy
- Medication therapy management
- Billing and claims processing
- Pharmacy data organization
- Understanding of Medicare and Medicaid procedures
- Pharmaceutical fulfillment
- Analyzing medication requests
Certification
- Georgia State Board of Pharmacy License-PHTC056344
September 2020 to June 2027
- CPhT - Certified Pharmacy Technician-30168433
June 2021 to June 2027
Timeline
Senior Pharmacy PA/Appeals Technician
Optum/United Healthcare
06.2024 - Current
Pharmacy Technician/Associate Pharmacy Care Coord
Landmark/UnitedHealthcare
08.2023 - 06.2024
Certified Pharmacy Technician (CPhT)
Grady Memorial Hospital
04.2022 - 07.2023
Pharmacy Technician Intern
Grady Memorial Hospital
03.2021 - 05.2021
Certified Pharmacy Technician
Heart Pharmacy
01.2021 - 04.2022
Pharmacy Intern
Heart Pharmacy
12.2020 - 01.2021
Pharmacy Intern
C and S Healthcare
10.2020 - 12.2020
Associate of Applied Science - Pharmacy Technology
Atlanta Technical College
Pharmacy Technology Diploma - Pharmacy Technology
Atlanta Technical College
Pharmacy Assistant Certificate - Pharmacy Technology
Atlanta Technical College