Summary
Overview
Work History
Education
Skills
Telephonenumbers
Otherskillsandqualifications
Reading, hicking, sewing
Timeline
Generic
Yanick Marie ROY

Yanick Marie ROY

Libreville

Summary

Skilled French speaking Translator with English and Spanish as working languages, Gained experience in teaching English and in Management in the field of Hospitality in Switzerland (Geneva). Key attributes include - Excellent interpersonal skills; -Teamwork; - energy, determination, self-discipline, willpower; - Management with pressure; - Response to deadlines.

Translation professional with proven track record of delivering precise and culturally nuanced translations. Known for collaborating effectively with teams and adapting to dynamic work environments. Proficient in multiple languages, with keen eye for detail and commitment to achieving high-quality results. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

31
31
years of professional experience

Work History

Freelance Translator

Various Employers
01.2001 - Current
  • General translation.
  • Legal translation.
  • Technical translation (Finance, Banking, Economics, Mine/Oil Industry).
  • Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
  • Ensured high-quality translations by rigorously proofreading and editing documents.
  • Collaborated with team to translate series of documents from English to other languages.
  • Translated documents from English or Spanish to French and from French or Spanish to English.
  • Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
  • Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
  • Reviewed, edited and proofread translated documents for accuracy.
  • Maintained message content, tone, and emotion as closely as possible.
  • Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
  • Researched cultural etiquette and specific use of slang words.
  • Specialized in translating complex technical documents, ensuring accuracy and clarity for endusers.
  • Collaborated with fellow translators to ensure consistency in language usage and style across all documents.
  • Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
  • Supported humanitarian missions by translating crucial information.
  • Improved team productivity with implementation of collaborative translation tools.
  • Developed strategies to perform accurate and consistent translations.
  • Completed precise translations of official documents with correct words and phrasing to meet legal standards.
  • Enhanced client satisfaction by delivering accurate translations within tight deadlines.

General English Teacher

Laboratoire de langues de Libreville
01.2001 - Current
  • Teaches English to young adults, undergraduates, graduates, professionals;
  • Provides high-quality language lessons adapted to the learners’ needs;
  • Uses a variety of instructional strategies to provide excellence to learners of all ability levels;
  • Work cooperatively with the learners in developing the best learning strategies;
  • Ensures effective and positive communication

Switchboard Manager

Mandarin Oriental Geneva***** Hotel
06.2007 - 07.2011
  • Answered in-coming calls and forwarded them to the guests or the hotel’s departments;
  • Gave all types of information to guests and to colleagues;
  • Worked flexible hours
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Answered in-coming calls and forwarded them to the guests or the hotel’s departments;
  • Gave all types of information to guests and to colleagues;
  • Worked flexible hours
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
  • Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Increased company-wide communication by promptly connecting internal calls between departments.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
  • Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Increased company-wide communication by promptly connecting internal calls between departments.
  • Answered in-coming calls and forwarded them to the guests or the hotel’s departments;
  • Gave all types of information to guests and to colleagues;
  • Worked flexible hours
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
  • Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Increased company-wide communication by promptly connecting internal calls between departments.

Switchboard Operator

Mandarin Oriental Geneva***** Hotel
06.2005 - 05.2007
  • Answered in-coming calls and forwarded them to the guests or the hotel’s departments;
  • Gave all types of information to guests and to colleagues;
  • Worked flexible hours
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Answered in-coming calls and forwarded them to the guests or the hotel’s departments;
  • Gave all types of information to guests and to colleagues;
  • Worked flexible hours
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
  • Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Increased company-wide communication by promptly connecting internal calls between departments.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
  • Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Increased company-wide communication by promptly connecting internal calls between departments.
  • Answered in-coming calls and forwarded them to the guests or the hotel’s departments;
  • Gave all types of information to guests and to colleagues;
  • Worked flexible hours
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
  • Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Increased company-wide communication by promptly connecting internal calls between departments.

Translator Trainee

World Trade Organization (WTO)
01.2001 - 02.2001
  • Translation of documents related to economics, Law, finance
  • 2500 to 3000 words translated by day

Switchboard Operator

Hôtel des Bergues
06.1994 - 04.1998
  • Answered in-coming calls and forwarded them to the guests or the hotel’s departments;
  • Gave all types of information to guests and to colleagues;
  • Worked flexible hours
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Answered in-coming calls and forwarded them to the guests or the hotel’s departments;
  • Gave all types of information to guests and to colleagues;
  • Worked flexible hours
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
  • Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Increased company-wide communication by promptly connecting internal calls between departments.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
  • Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Increased company-wide communication by promptly connecting internal calls between departments.
  • Answered in-coming calls and forwarded them to the guests or the hotel’s departments;
  • Gave all types of information to guests and to colleagues;
  • Worked flexible hours
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
  • Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
  • Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
  • Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
  • Increased company-wide communication by promptly connecting internal calls between departments.

Education

Translation Diploma - Translation

Faculté De Traduction Et D’interprétation
University Of Geneva, Switzerland
07.1996

B. A. - Spanish

The College of New Rochelle
New Rochelle, New York
05.1990

DUEL -

Université Omar Bongo Ondimba
06.1988

Skills

  • FLUENT IN FRENCH And ENGLISH
  • Document translation
  • Strong vocabulary skills
  • Fluent bilingualism

Telephonenumbers

  • 065 26 59 33
  • 077 75 71 68

Otherskillsandqualifications

In the Job Training to improve Management skills and to become a Trainer., Proficiency in Word, Excel, PowerPoint; Internet., Computer, printer, fax machine, MERIDIAN Switchboard, Dictaphone.

Reading, hicking, sewing

I like to read books in general, for fun, for continuing education or for work.

I like to go hicking as a sport or for pleasure.

Sewing is a passion. I like to make my own clothes or household linen.

Timeline

Switchboard Manager

Mandarin Oriental Geneva***** Hotel
06.2007 - 07.2011

Switchboard Operator

Mandarin Oriental Geneva***** Hotel
06.2005 - 05.2007

Freelance Translator

Various Employers
01.2001 - Current

General English Teacher

Laboratoire de langues de Libreville
01.2001 - Current

Translator Trainee

World Trade Organization (WTO)
01.2001 - 02.2001

Switchboard Operator

Hôtel des Bergues
06.1994 - 04.1998

B. A. - Spanish

The College of New Rochelle

DUEL -

Université Omar Bongo Ondimba

Translation Diploma - Translation

Faculté De Traduction Et D’interprétation
Yanick Marie ROY