Yankho Trumble
Powder Springs
Summary
Goal-oriented project lead well-versed in corporate communication, sales support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Business Operations Manager
OpenStore
Miami, FLORIDA
02.2024 - Current
- Revamped Quality Assurance Processes: Spearheaded the development of a comprehensive QA rubric, later adapted into an AI-driven evaluation process, resulting in a portfolio-wide CSAT increase from 3.8 to 4.5 across 50+ brands.
- Cost Optimization in Customer Support: Strategically optimized staffing levels through advanced scheduling and task delegation, reducing customer support costs to below $1.50 per ticket.
- AI-Driven Helpdesk Innovation: Conducted extensive research on industry trends in customer service to drive the development of proprietary helpdesk software, enhanced by AI capabilities to streamline operations and improve customer outcomes.
Project Manager
EXO Drones
Remote
10.2021 - 12.2022
- Increased agent productivity through process automation.
- Developed KPI's for CX function to increase company CLTV
- Evaluated data to uncover potential areas for expansion.
Senior Business Banking Manager
Truist
Austell
09.2019 - 09.2021
- Client and Team Support: Proactively addressed and resolved complex inquiries from high-value clients and internal relationship management teams, ensuring satisfaction and retention.
- Cultivated High-Performance Culture: Designed and implemented incentive programs to reward exceptional performance, driving productivity, increasing sales results, and fostering a collaborative team environment.
- Portfolio Growth: Achieved consistent year-over-year growth by expanding client portfolios through strategic financial planning and cross-functional collaboration.
Sales
Volkswagen
Marietta
02.2015 - 01.2018
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Executed outstanding workmen's compensation performance by reducing claim volume to save money.
- Diminished project gaps to promote smooth workflow.
- Promoted branding initiatives, implementing effective marketing and sales campaigns.
Education
Associate in Web Development - Computer Science
Bloomtech
San Francisco, CA (Remote)01.2021
Skills
- Javascript Typescript
- React
- Media Kit Creation
- Analytics and Reporting
- Market Research
- Conversion Strategy
- Brand Promotion
Websites
Timeline
Business Operations Manager
OpenStore
02.2024 - Current
Project Manager
EXO Drones
10.2021 - 12.2022
Senior Business Banking Manager
Truist
09.2019 - 09.2021
Sales
Volkswagen
02.2015 - 01.2018
Associate in Web Development - Computer Science
Bloomtech
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